Why I Hate ‘So …’

When did ‘so’ become the new ‘ummm’? Listen to any TV or cable talk show when the host asks the guest a question. Most of the guests start the answer with ‘So … ‘.  Perhaps a little less annoying than ‘umm’, but this vocalized pause gets old fast if each answer  begins that way. While ‘so’ is an actual word, it doesn’t add any meaning or context to the message. It just sits there … like a different version of ‘Um … ‘

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Why I Hate ‘Multiple’

When did ‘multiple’ become the new ‘many’? ‘Multiple’ means ‘very many of the same thing.’ But so do ‘ many’, ‘several’ and ‘numerous’. These words are just as clear or clearer than ‘multiple’ without so many other meanings and sounding a little pompous.  So, the next time you find yourself about to write or say … Read more

Why I Hate Unidentified Callers

How often do you get calls where your Caller-ID indicates ‘unidentified caller’,’unknown number’ or ‘cellular call’? Happens to me a lot and I hate it. Actually, I should be glad I have Caller-ID to screen theses probably junk calls and help me ignore them. They usually don’t leave a message, either. And the few that do ask me to call them without indicating who they are or why they want me to reply. DUHHH!

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Why I Hate ‘Soft Skills’

I love the concept but hate the term – let me explain. I’ve dedicated my entire career to empowering business leaders to enhance their workplace communication skills. Taking away some of their pain when they interact with colleagues, staff, managers or customers in writing, in person and in presentations  – that’s what I love most and do best.

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