Tag Archives: Quickies

Does Your Voice Message Suck?

How often does this happen to you? When calling a business or colleague, you hear ‘Your call is being forwarded to an automated voice messaging system … 475 338-0298 is not available … ‘ Read More »

The Big 5 ‘Start Up’ Questions

A reporter recently asked what entrepreneurs should ask themselves before beginning a start-up. I suggested they answer these ‘Big 5’ questions:

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Avoid Self-Intros

 I regularly encourage my executive presentation clients to avoid self-introductions whenever they can. The audience is influenced most by what they hear first and if that is the speakers talking about themselves, it can establish the wrong tone. 

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How to give your boss feedback

You give your boss feedback in the same way and for the same reasons as he or she should be giving you feedback – to reinforce improvements and enhance performance. Read More »

Where do you network?

A reader new to NE OH asked for suggestions about good places to network. My response …

Some people say you can and should network anywhere and everywhere, but I suggest some places are better than others.  Where you go to network is a function of the kinds of people you’re trying to meet, which is a function of what your specific networking objectives are. And your objective are all about the kind of information you’re seeking to help you run your business or do your job better, faster, easier or cheaper. Read More »

Hiring Good People

I recently responded to a blogger about hiring good people. Here’s a summary of our conversation: Read More »

Dealing with Angry Customers

Of utmost importance is having a well-defined policy in place that senior management participated in creating and signed off on and that everyone who touches customers understands, embraces and follows consistently. Periodic re-training or review can be helpful. Components of that policy should include: Read More »

Score with Holiday Cards

Recently, Carol Roth, nationally known PR and Marketing expert, published my contribution to her ‘4th Quarter Business Marketing Tips’ blog as item #14: Read More »

Why I Hate ‘You Guys’

A reader asked what I thought about using the phrase you guys’ when talking to a group of people. While there may be nothing wrong with it and lots of people use it, there’s nothing really right with it, either. And you never know when someone in your audience might take offense at it. In contemporary usage, it’s usually gender-neutral, but still a little lame.

So, I try to avoid that phrase when I can. Instead, I try to use ‘you’, all of you’ or even ‘you folks’ as less lame alternatives. And there’s nothing wrong with the traditional ‘ladies and gentlemen’ either.

So, when I’m on top of my game, you guys will not hear me say ‘you guys’

We Know Where Cleveland Is!

I regularly attend networking or business events in Cleveland, where everyone introduces their businesses. Lots of people mention that they’re located in Cleveland, Ohio or Lakewood, Ohio or Beachwood, Ohio. They don’t bother to realize that they don’t need to remind people that these locations were in Ohio. Everyone knows that. Now, if they were in an obscure town like Lameville Heights, some people might need to know that was in Ohio. Read More »