Category Archives: Rants & Raves

Why I hate ‘Quote-Unquote

How often do you hear people use this phrase in conversation, in presentations or even on TV? It’s both incorrect and lame. Remember that ‘un’ means ‘not’ – it doesn’t mean ‘no longer’ or ‘end’ in this context.

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Why I Hate 3 x 5 Note Cards

Very high on my list of Workplace Presenter ‘Worst Practices’ is using the simple, seemingly innocent little 3 x 5 note cards for speaker notes. They’re way too small to be of much value.

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Why I Love ‘Plus/Delta’ Feedback

Giving constructive feedback is an essential management skill that escapes most supervisors. Feedback is all about helping people get better at what they’re doing. Effective feedback is neither positive or negative – it’s just information – information that is specific, observable, helpful, timely and focused.

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Why I Hate (2)

I recently got a document from a client asking me to ‘review and comment on two (2) different versions of the plan’. I’m not making this up – people still think they need to tell readers that the word ‘two’ means ‘# 2’. Really? Most workplace readers know that and reminding them can be insulting or annoying. It is to me. Read More »

Why I Hate Hearing ‘Cleveland, OH’

I regularly ‘attend’ networking or business events in Cleveland (zoom meetings these days), where people introduce their businesses. Lots of them mention that they’re located in Cleveland, Ohio or Lakewood, Ohio or Beachwood, Ohio, etc. I hate that. Read More »

Why I Love Verbs

I Love Verbs – I really do. They’re strong, dynamic, action words compared to nouns, which are static things with no power or energy. Read More »

Why I Hate “Work/Life Balance”

This month’s rant is about a cliché we all hear and many of us use – ‘Work/Life Balance’. I understand and love the concept …  but I hate the words used. So please humor this incurable wordsmith a little. Read More »

Why I Love Caller ID … and So Should You

 I love Caller ID – I really do. Here’s why – my business phone is a simple residential line and the number is published. Yes … I still have a land line. Read More »

Why I Hate ‘So …’

When did ‘so’ become the new ‘ummm’? Listen to any TV or cable talk show when the host asks the guest a question. Most of the guests start the answer with ‘So … ‘.  Perhaps a little less annoying than ‘umm’, but this vocalized pause gets old fast if each answer  begins that way. While ‘so’ is an actual word, it doesn’t add any meaning or context to the message. It just sits there … like a different version of ‘Um … ‘ Read More »

Why I Love ‘How …’

If you typically answer the phone or greet customers with ‘ … can I help you?’ – nothing wrong with that. It’s short, courteous and prompts an answer. Good for you. But the answer could be ‘no’, since that’s one of the implied choices in this ‘closed’ question. Read More »