Category Archives: Rants & Raves

Why I Love ‘Show Password’

Does this ever happen to you? Your in a hurry entering your password on your phone or tablet with your finger but you make a mistake and the site blows you off. You try again and still mess up. Then, the site locks you out for a period of time due to too many ‘suspicious’ attempts to log in. Not very user friendly! Read More »

Why I Hate ‘Small Talk’

 I recently facilitated a workshop on Networking Best Practices. A participant asked about using small talk. After getting input from the rest of the group, I offered my view – just say ‘NO’ to small talk. It doesn’t help you that much. Go for ‘Big Talk’ instead. The rest of my rant …  Read More »

Why I Love Proper Quotes

I love using quotes in my writing and presentations – I really do.They can add sizzle, credibility or perspective to the message. However, I’m adamant about including author details. 
Read More »

Why I Love ‘Worklife’

The Staples Corporation recently launched ‘Worklife’, a monthly e-magazine that offers insights, ideas and practical know-how for decision-makers and problem-solvers. Read More »

Why I Hate 3 x 5 Note Cards

Very high on my list of Workplace Presenter ‘Worst Practices’ is using the simple, seemingly innocent little 3 x 5 note cards for speaker notes. They’re way too small to be of much value. Good idea for high school debaters or for storing recipes maybe, but not for workplace presenter notes. And, if you do use a large-enough type that’s easy to read quickly, you’ll need a lot of the cards and will spend way too much time changing them … or picking them up when you drop them. Read More »

Why I Love Caller ID

Is this you? Your desk or cell phone rings – hey, could be a new customer with you next big order. But, you glance at your Caller ID screen and don’t see the name of a person or business.  Read More »

Why I Hate Note Cards

I recently encountered two different authors of presentation skill-oriented books who recommended using 3×5 note cards for preparing speaker notes. Whoa! Couldn’t disagree more. So, please allow me to respectfully disagree and rerun one of my favorite rants. Read More »

Why I Love ‘My Pleasure’

In the last week, I’ve thanked two cashiers, one bar tender and one server for one thing or another. And guess what I heard in reply? Not the usual ‘no problem’ you hear from everyone everywhere all the time, but a much more professional and courteous My pleasure. The server even snuck in ‘You’re very welcome’.  Read More »

Why I Hate Plural Names

I recently read an article on business writers, referring to the ‘ … Malcom Gladwells, Jim Collinses and Harvey MacKays of this century.  I really hate plural name references, as if there is more than one Malcom Gladwell or Jim Collins in a group somewhere. Read More »

Why I Love ‘PlusDelta’ Feedback

Giving constructive feedback is an essential management skill that escapes most supervisors. Feedback is all about helping people get better at what they’re doing. Effective feedback is neither positive or negative – it’s just information. Information that is specific, observable, constructive, timely and focused. Read More »