No BS About BS

‘Your Call Is Important To Us – the Truth About Bullsh*t’, Laura Penny, Random House, NY, 2005 I  picked up this book for the title and actually read it while traveling. An interesting study of the steaming piles of BS found in advertising, institutions and government.

Communicate with Style

‘People Styles at Work and Beyond – Making Bad Relationships Good and Good Relationships Better’, by Robert Bolton & Dorothy Grover Bolton, American Management Association, NY, 2009. An excellent discussion of four basic workplace communication styles – Driver, Expressive, Amiable and Analytical – their strengths, weaknesses and need for adaptation.