Category Archives: Articles

Hand it to Your Audience (4/20)

(This month, we rerun a popular feature from last year. So, take a second look at Gestures.)

How good are your presentation gestures? Want to find out? I see a lot of hands up, so let’s start with a brief summary of Gesturing ‘Worst Practices’.  It should be an interesting and mildly amusing trip, but may hit too close to home. Then next month, we’ll focus on Best Practice skills to fix the problems.

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Do Your Emails Suck?

Your routine workplace emails might suck if you ignore the reality that every note you send a customer, colleague or manager can project your image of professionalism, competency and courtesy — or detract from it. So, if you don’t want your emails to suck, just avoid these worst practices:

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Your Networking Value Proposition

Let’s briefly discuss your Networking Value Proposition for small businesses.

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‘Platinum Rule’ Communicators Rule! (6/19)

Many business professionals diligently attempt to practice the ‘Golden Rule’ at work that we all learned as youngsters. A workplace communication version of that philosophy would be ‘Communicate with other people the way you want them to communicate with you.’ Read More »

How Good is Your Greeting? (10/19)

I’m tired of ranting about this issue often in ‘Communicate ‘Confidently!’. Unfortunately, the problem still exists and I wonder if I’m the only communication practitioner who cares. So, here I go again … and don’t try to stop me.

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How Can I Improve My Elevator Pitch?

I get this question a lot. Before I dive into the answer, let me first explain why I prefer “Elevator Speech” to “Elevator Pitch.” Using the word “pitch” sounds like you’re trying to sell something. No one likes to be sold to or to feel like you are only interested in talking with them to make a sale. Read More »

Surviving Q&A (10/19)

(Our nostalgic trip down memory lane this month replays a popular 10/2019 piece on surviving audience questions. Many of the best practices still work in the era of Zoom presentations. They’ll all work again when we’re safely back in the land of face-to-face. Enjoy …)

This deep dive discusses how to handle audience questions. What you do … and don’t do … with them has a critical impact on your results, often more than the overall message content itself. Here are some ‘Do & Don’t’ Best Practices to help you Survive and Thrive during the Audience Q&A.

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I Hate Networking Slugs … And So Should You (5/19)

I hate Networking Slugs … I really do. And so should you. They typically create very negative first impressions at networking events by doing lots of dumb things. They probably didn’t plan to behave like Slugs and what they do is often out of mindless habit or lack of focus. But, the results are just as lame … and just as annoying.

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Always Break the Rules!

This ‘WordPower’ feature deals with some rules of grammar and which ones you should consider breaking if you want to enhance your routine workplace writing.

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Brainstorming Brilliance (6/18)

(Happy to see that readers are enjoying our trips down memory lane this year with ‘Phil’s All Time Hits, Vol. I’ . They should acquaint newer subscribers with popular content from past years. The feature article this month first ran in 2018. Enjoy … )

When was the last time you held a team brainstorming session to identify a name for a new product, solve some problem or even a come up with an organization to benefit from the next staff volunteer day… and you got nothing?  You asked for input, but only a few spoke up and others criticized or made fun of those ideas. Most people just sat silently starring at their blank sheets of paper … or, phones. One person had enough courage to tell you that you’re the boss and you’ll do whatever you want anyway, so why bother with this waste of time?

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