Author Archives: Phil Stella

Dealing with Angry Customers 

How do you deal with angry customers? First, have a well-defined policy in place that senior management participated in creating and signed off on. Second, make sure that everyone who touches customers understands, embraces and follows consistently. Third, periodic re-training or review can be helpful.

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Phil’s Faves About Teams

Here’s one of my favorite concepts from my workshops and presentations on teamwork …

‘There is no ‘I’ in ‘team’, but there is a ‘me’. So make me feel welcome, valued and important if I’m on your team.’ 

So, are the people leading your teams taking good care of you? And are you taking good care of the people on the teams you lead? If not, what can you do about it?

Phil Stella, 21st Century workplace communication consultant, executive coach and author.

Why I Love the Three Es

I really love the ‘Power of the Three Es’. Your workplace audiences expect and deserve presentations that are ‘Effective, Efficient and Engaging’, so don’t let them down.

And remember the ‘Fourth E’, so necessary to achieve those results – Effort.

Your Ideal Next Job

(As we gradually emerge from Covid 19 WFH, some people begin looking for better jobs. So, it made sense to offer a second helping of this excellent piece from two years ago. Enjoy this trip down memory lane.)

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Dumbest Networking Question

Many of you were taught that there aren’t any dumb questions. Sorry to spoil your fantasy, but there are plenty of dumb questions.

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Success is in Your Hands

Looks like our summary of Gesturing ‘Worst Practices’ last month was a big hit … except for those people who though I was talking about them. As promised, this month we do a deep dive on Gesturing Best Practices that you can add to your Presenter Tool Kits to add dynamic Sizzle to your Gestures. So, hang on – it will be a fast ride.

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Your Growing List of Phil’s Faves

‘Because perception is reality with audiences, all they know is what they see and hear. Therefore, if you look and sound like you’re comfortable and competent with your presentation, you are. If you don’t, you aren’t.

And, you can quote me –

Phil Stella, 21st Century workplace communication consultant, executive coach and author.

Networking with Uncommon Courtesy

Networking with ‘Uncommon Courtesy’ is both simple and easy and can clearly differentiate you from everyone else:

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Why I Love Proper Quotes

I love using quotes in my writing and presentations – I really do.They can add sizzle, credibility or perspective to the message. However, I’m adamant about including author details.

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Hand it to Your Audience (4/20)

(This month, we rerun a popular feature from last year. So, take a second look at Gestures.)

How good are your presentation gestures? Want to find out? I see a lot of hands up, so let’s start with a brief summary of Gesturing ‘Worst Practices’.  It should be an interesting and mildly amusing trip, but may hit too close to home. Then next month, we’ll focus on Best Practice skills to fix the problems.

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