Category Archives: Marketing

How Good is Your Greeting? (10/19)

I’m tired of ranting about this issue often in ‘Communicate ‘Confidently!’. Unfortunately, the problem still exists and I wonder if I’m the only communication practitioner who cares. So, here I go again … and don’t try to stop me.

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Referrals Rule! (9/20)

In various past issues, we’ve discussed whether or not you should ask for Referrals, winning Repeat Business and seven tips for how to ‘Nail the Sale’. Now, let’s focus on Internal and External Referrals. 

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 Everything Old Is New Again!

(Best wishes for a successful, safe and happy New Year – may we all get what we want, need and deserve.

‘Communicate Confidently!’  Will run ‘Phil’s All Time Hits, Vol. I’ all year to acquaint newer subscribers with popular content from past years. So, put your shoes on backwards and take a flying leap into the past.) 

Painless Sales Pitches (5/19)

Do you ever experience pain when you pitch business? Do you cause some pain for your prospects as a result of those pitches? If you answered yes to either question, then read these Best Practices for creating Painless Sales Pitches. Read More »

FAQs About FAQs

How often does a customer call, text or email you with a question? If you said ‘rarely’, then you’re either very good or very lucky. Stop reading now and go do something fun in stead. If you said ‘often’ or ‘a lot’, then read on – this one’s for you. Read More »

Gratitude Magnitude

A key concept for a successful Referral Strategy is the Magnitude of your Gratitude. You have lots of potential people to thank – here are seven steps to making the most of your gratitude.  Read More »

Referrals Rule!

Last month, we discussed whether or not you should ask for Referrals, winning Repeat Business and seven tips for how to ‘Nail the Sale’. Now, let’s focus on Internal and External Referrals.   Read More »

Customer-Centered Marketing

In responding to a reporter’s request for a marketing tip that is both effective and profitable, I indicated that mine was neither new, sexy or high tech. It’s old and simple, yet everything old is new again and simple is always good. My tip is embracing Customer-Centered Marketing. Read More »

Master Marketing R&R

Time to focus on ‘Marketing R&R’— with every sale or engagement, savvy entrepreneurs ask themselves ‘How can I earn repeat or referral business?’ The answer is easy to understand but hard to do. So, read on for ‘R&R’ Best Practices. Read More »

Your Elevator Speech Revisited

(A business reporter recently asked for my comments on ‘Elevator Pitches’. I was happy to share my expertise and experience and a summary of our conversation follows. )

FYI – I did indicate that I preferred ‘Elevator Speech‘ to ‘Elevator Pitch’. ‘Pitch‘ sounds like you’re trying to sell something. No one likes to be sold to. ‘Speech’ sounds like you want to share some information. Even though the difference in connotation is subtle, it can impact the mindset of the person doing it. Read More »

Branding on a Budget

Are you trying to promote your brand on a tight budget? Well then, it’s time to get creative with ways to get lots of free positive exposure. The concept of ‘target marketing’ requires you to precisely define and describe your ideal customers with specific demographic details – those who really need your products or services, value your approach to it, love your style, will always pay full price for it and will easily evolve into raving fans.

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