Category Archives: Bits & Pieces

Whatever your profession, you also need to be a professional communicator. ETC is pleased to share these essential Bits & Pieces to help you polish those skills.

Why I Hate Titles

I hate titles … I really do. And I especially hate title-happy people.

While skimming some LinkedIn postings recently, I encountered a person who was seriously title-happy. After his name was ‘… MBA, BA, BS, NP, MPM.’ Wow – aren’t you impressed with his credentials! Read More »

Phil’s Faves – Another Sicilian Proverb

Here’s another useful and interesting key concept you might have heard in one of my training or coaching sessions. Add it to the ‘Best of Phil’.

‘Any fool can learn from his or her own mistakes. A smart person learns from the mistakes of others. But, a wise guy learns from the successes of others.’

Phil Stella, 21st century entrepreneur, communication consultant, executive coach … and wise guy

Your Generic VoiceMail Message Sucks!

How often does this happen to you? When calling a business or colleague, you hear ‘Your call is being forwarded to an automated voice messaging system … 475 338-0298 is not available … beep.‘

That sucks! While short and harmless, these recordings can subtly imply characteristics about the business or person:

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A Fave About Perception

I just used one of my faves in this issue’s Quickie piece. So … if you were in one of my presentations skill sessions, you would have heard:

‘Your audience’s perception is your reality. If they think you look and sound like a confident and competent presenter, you are. Simple as that.’

Use it if you like with my permission. Just spell my name right …

Phil Stella, 21st Century workplace communication consultant, executive coach and author.

How to Overcome Stage Fright

A prospect asked me if I could help him overcome his ‘stage fright’ when delivering routine workplace presentati0ns. My short answer was ‘I can’t – it’s a perfectly normal human response to fear or stress.’ Here are the highlights from the rest of the conversati0n.

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Why I Hate ‘Reply All’

I serve on several client teams and volunteer committees. We communicate a lot via email and often get copied via ‘Reply All’. I hate that. I really do.

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Why I Love ‘Escalator’ Speeches

While I never get tired of ranting about lame Elevator Speeches, I also never tire of sharing effective ‘Escalator’ Speeches.

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One of My Favorite ‘Faves’

You can’t be around me very long without hearing or reading:

‘Don’t tell me it won’t work until you try it and can tell me it didn’t work!’

And use it if you like it … with my compliments.

Phil Stella, 21st Century workplace communication expert, executive coach and author.

Doing Well by Doing Good

Here’s a great idea for distinctive holiday gifts that will set you apart from your competitors. I’ve used this best practice myself and recommended it to my clients. Instead of sending the usual food or SWAG gifts, make a small donation to a local charity in each customer’s name. Better still, find a local charity that they already support if you can.

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Why I Hate ‘Phone Interruptions’

Here’s another signature comment:

Please stop saying ‘that phone interrupted me’. No, that call didn’t interrupt you. You deciding to answer that call interrupted you. Accept responsibility for your actions and stop blaming an inanimate object for your problems. Read More »