Category Archives: Bits & Pieces

Whatever your profession, you also need to be a professional communicator. ETC is pleased to share these essential Bits & Pieces to help you polish those skills.

Phil’s Faves – Success

By Phil Stella | Published: November 4, 2019

 I often share my definition of success in workshops or presentations. So, you might hear me say –

  ‘Do what you love … love what you do … and be good enough at it to support the life you’ve chosen.’

Why I Hate 3 x 5 Note Cards

By Phil Stella | Published: November 4, 2019

Very high on my list of Workplace Presenter ‘Worst Practices’ is using the simple, seemingly innocent little 3 x 5 note cards for speaker notes. They’re way too small to be of much value. Good idea for high school debaters or for storing recipes maybe, but not for workplace presenter notes. And, if you do use a large-enough type that’s easy to read quickly, you’ll need a lot of the cards and will spend way too much time changing them … or picking them up when you drop them. Read More »

Network with Uncommon Courtesy

By Phil Stella | Published: November 4, 2019

A reader recently asked for some simple tips to network with more courtesy and to avoid coming off like a ‘slug’ at networking events. My comments.
Read More »

PhonePower

By Phil Stella | Published: October 1, 2019

If you had attended on of my PhonePower workshops dealing with enhancing your customer experience over the phone, you would have heard some of these Top 10 ‘Phil’s Faves’ strategies often: Read More »

Make the Most of Learning Events

By Phil Stella | Published: October 1, 2019

Savvy business leaders treat workshops, seminars and conferences as valuable resources that come with a huge cost of time and money. So, as with any business resource, make sure you use Learning Events effectively and efficiently: Read More »

Why I Love Caller ID

By Phil Stella | Published: October 1, 2019

Is this you? Your desk or cell phone rings – hey, could be a new customer with you next big order. But, you glance at your Caller ID screen and don’t see the name of a person or business.  Read More »

Phil’s Faves On Time

By Phil Stella | Published: September 1, 2019

Thanks for the positive comments about ‘Phil’s Faves’. Here’s another helping of what you might hear in one of my Time Management presentations.

Read More »

Why I Hate Note Cards

By Phil Stella | Published: September 1, 2019

I recently encountered two different authors of presentation skill-oriented books who recommended using 3×5 note cards for preparing speaker notes. Whoa! Couldn’t disagree more. So, please allow me to respectfully disagree and rerun one of my favorite rants. Read More »

How to give your boss feedback

By Phil Stella | Published: September 1, 2019

You give your boss feedback in the same way and for the same reasons as he or she should be giving you feedback – to reinforce improvements and enhance performance. Read More »

Where do you network?

By Phil Stella | Published: August 4, 2019

A reader new to NE OH asked for suggestions about good places to network. My response …

Some people say you can and should network anywhere and everywhere, but I suggest some places are better than others.  Where you go to network is a function of the kinds of people you’re trying to meet, which is a function of what your specific networking objectives are. And your objective are all about the kind of information you’re seeking to help you run your business or do your job better, faster, easier or cheaper. Read More »