Category Archives: Bits & Pieces

Whatever your profession, you also need to be a professional communicator. ETC is pleased to share these essential Bits & Pieces to help you polish those skills.

Dealing with Angry Customers 

How do you deal with angry customers? First, have a well-defined policy in place that senior management participated in creating and signed off on. Second, make sure that everyone who touches customers understands, embraces and follows consistently. Third, periodic re-training or review can be helpful.

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Phil’s Faves About Teams

Here’s one of my favorite concepts from my workshops and presentations on teamwork …

‘There is no ‘I’ in ‘team’, but there is a ‘me’. So make me feel welcome, valued and important if I’m on your team.’ 

So, are the people leading your teams taking good care of you? And are you taking good care of the people on the teams you lead? If not, what can you do about it?

Phil Stella, 21st Century workplace communication consultant, executive coach and author.

Why I Love the Three Es

I really love the ‘Power of the Three Es’. Your workplace audiences expect and deserve presentations that are ‘Effective, Efficient and Engaging’, so don’t let them down.

And remember the ‘Fourth E’, so necessary to achieve those results – Effort.

Your Growing List of Phil’s Faves

‘Because perception is reality with audiences, all they know is what they see and hear. Therefore, if you look and sound like you’re comfortable and competent with your presentation, you are. If you don’t, you aren’t.

And, you can quote me –

Phil Stella, 21st Century workplace communication consultant, executive coach and author.

Networking with Uncommon Courtesy

Networking with ‘Uncommon Courtesy’ is both simple and easy and can clearly differentiate you from everyone else:

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Why I Love Proper Quotes

I love using quotes in my writing and presentations – I really do.They can add sizzle, credibility or perspective to the message. However, I’m adamant about including author details.

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Titles Make Me Crazy!

While skimming some LinkedIn postings recently, I encountered an author who was seriously title happy. After his name was ‘… MBA, BA, BS, NP, MPM.’

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A Phil’s Faves About Love

You wouldn’t need to be in the audience for one of my presentation or workshops very long before you heard one of my favorite bits of entrepreneurial philosophy –

     Do what you love and love what you do. All the rest is just details. 

So, are you doing what you love? If not – why not? And how’s that working for you?

Why I hate ‘Quote-Unquote

How often do you hear people use this phrase in conversation, in presentations or even on TV? It’s both incorrect and lame. Remember that ‘un’ means ‘not’ – it doesn’t mean ‘no longer’ or ‘end’ in this context.

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Why I Hate 3 x 5 Note Cards

Very high on my list of Workplace Presenter ‘Worst Practices’ is using the simple, seemingly innocent little 3 x 5 note cards for speaker notes. They’re way too small to be of much value.

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