Category Archives: Faves

To Change … Or Not To Change?

Regular readers see me rant and rave all the time and might assume I’m that way in my workplace writing workshops, Surprise – I’m not. I don’t ask people to change any of their word use or writing style habits. I do ask them to challenge their habits in light of the contemporary Best Practices we discuss in class.

If they decide to change any of those old habits, that’s fine. If not, that’s fine, too, as long as they remember the old adage, ‘If you keep doing what you’ve always done, you’ll keep getting what you’ve always gotten.’

‘Phil’s Faves’ for April

Three simple concepts about teamwork you’d hear often in one of my training or coaching sessions.

‘There is no ‘I’ in ‘team’, but there is a ‘me’. So make me feel welcome, valued and important if I’m on your team.’

‘There is no ‘I’ in ‘team’, but there is an ‘eat’. So, make sure you have good food at every meeting.’

‘A camel was a horse designed by a self-directed team!.

Phil’s Faves for March

Three more ‘Phil’s Faves’ – simple concepts you’d hear often in one of my training or coaching sessions.

  1. Do what you love and love what you do. All the rest is just details.
  1. Plan your work, then work your plan.
  1. Project uncommon courtesy with every outgoing phone call by saying these five magic words within the first 10 seconds – ‘Is this a good time?’

 

 

Phil’s Faves for February

Looks like site visitors are enjoying this ongoing list of simple main concepts they might hear often in one of my training or coaching engagements. So, here are three more you can add to your growing ‘Phil’s Faves’ list:

  • ‘Perception is Reality’ with audiences. All they know is what they see and hear. If you look and sound like you’re comfortable and competent with your presentation, you are.
  • ‘The only thing worse than a bad email is a great email that should have been a phone call or text.’
  • Your customers are not always right, but they are always your Customers. So, take good care of them by meeting their reasonable expectations and make a profit doing it.

Phil’s Faves for January

Let’s also kick 2019 off by periodically reviewing ‘Phil’s Faves’ – some of the best practices I regularly share in my workshops: If you were in the room where it happened, you might have heard me say:

  • Everything you write or say at work you should write on purpose and for a purpose.
  • Err on the side of over-communicating important messages to increase your probability of success.
  • The only thing worse than a bad workplace meeting is a great meeting that didn’t need to be a meeting. It should have been an email, memo, phone call or face-to-face conversation.

 

Phil’s Faves On Time

Thanks for the positive comments about including ‘Phil’s Faves’ in the Quote-able section – here’s another helping. So, you might hear these words of wisdom in one of my Time Management presentations.

  • You can’t save time – you can only spend it. So, spend it wisely.
  • Don’t say ‘I don’t have time.‘, because you do have time. Instead say ‘I don’t want to spend the time.’  
  • You’re in charge of how you spend your time – no one else is.
  • Start each day with a ‘To Do’ List – plan your work, then work your plan.
  • If you paid yourself $1,000/hour, would you get your money’s worth from each task on your list? If not – dump them.
  • Ask yourself ‘What’s the worst thing that can happen if I don’t do this thing today … or ever?‘ Then, act accordingly.

Phil Stella, 21st century entrepreneur, communication consultant and executive coach

Phil’s Faves for February

Reader input suggested it was time for more ‘Phil’s Faves’ – comments you would hear often in one of my presentations or workshops. Thanks for asking …

  1. The only thing worse than a bad workplace meeting is a great meeting that didn’t need to be a meeting. It should have been an email, memo, phone call or face-to-face conversation.
  2. ‘Perception is Reality’ with audiences. All they know is what they see and hear. If you look and sound like you’re comfortable and competent with your presentation, you are.
  3. Project uncommon courtesy with every outgoing phone call by saying these five magic words within the first 10 seconds – ‘Is this a good time?’

And … true to my rant about always identifying the context of people you quote:

Phil Stella, 21st century entrepreneur, communication consultant & executive coach

Definition of Success

At the excellent BizConCle last month sponsored by Cleveland’s Council of Smaller Enterprises, one of the main stage speakers asked us all for our definition of success. Mine was short and simple – Do what you love … love what you do … and be good enough at it to support the life you’ve chosen.’

What’s your definition of success?

‘Phil’s Faves’ on Workplace Writing

Participants in my ‘Painless Workplace Writing’ workshops or presentations regularly hear me repeat simple phrases as a way to reinforce key learning points. So, here are some of my Faves to help you take a little pain out of writing at work: Read More »

Phil’s PhonePower Faves

If you had attended on of my PhonePower workshops dealing with enhancing customer communication over the phone, you would have heard these ‘Phil’s Faves’ strategies often: Read More »