Category Archives: Faves

Phil’s Faves – Success

 I often share my definition of success in workshops or presentations. So, you might hear me say –

  Do what you love … love what you do … and be good enough at it to support the life you’ve chosen.’

PhonePower

If you had attended on of my PhonePower workshops dealing with enhancing your customer experience over the phone, you would have heard some of these Top 10 ‘Phil’s Faves’ strategies often: Read More »

Phil’s Faves On Time

Thanks for the positive comments about ‘Phil’s Faves’. Here’s another helping of what you might hear in one of my Time Management presentations.

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A Favorite Fave

I was facilitating a workshop last week and caught myself using on of my favorite faves – ‘Don’t tell me it won’t work until you can tell me that it didn’t work.’ I’ve been using that phrase regularly in reference to challenging old habits or trying something new for years, but it still works very well today.

So, go ahead and use it if you like it, but … wait for it … ‘Don’t tell me it didn’t work …

Phil’s Faves – Perception

Add this to your growing list of Phil’s Faves –

‘Because perception is reality with audiences, all they know is what they see and hear. Therefore, if you look and sound like you’re comfortable and competent with your presentation, you are. If you don’t, you aren’t.

And, you can quote me –

Phil Stella, 21st Century workplace communication consultant, executive coach and author.

Phil’s Faves – Best Words

If you were a participant in one of in my writing, interpersonal or presentation skill workshops, you’d often hear me talk about the importance of making the extra effort to choose your words wisely:

Go beyond the ‘first word you can think of’ or the ‘word you usually think of’ for this situation  all the way to the ‘best word you can think of’ to accomplish your intended outcome with your reader or audience. 

To Change … Or Not To Change?

Regular readers see me rant and rave all the time and might assume I’m that way in my workplace writing workshops, Surprise – I’m not. I don’t ask people to change any of their word use or writing style habits. I do ask them to challenge their habits in light of the contemporary Best Practices we discuss in class.

If they decide to change any of those old habits, that’s fine. If not, that’s fine, too, as long as they remember the old adage, ‘If you keep doing what you’ve always done, you’ll keep getting what you’ve always gotten.’

‘Phil’s Faves’ for April

Three simple concepts about teamwork you’d hear often in one of my training or coaching sessions.

‘There is no ‘I’ in ‘team’, but there is a ‘me’. So make me feel welcome, valued and important if I’m on your team.’

‘There is no ‘I’ in ‘team’, but there is an ‘eat’. So, make sure you have good food at every meeting.’

‘A camel was a horse designed by a self-directed team!.

Phil’s Faves for March

Three more ‘Phil’s Faves’ – simple concepts you’d hear often in one of my training or coaching sessions.

  1. Do what you love and love what you do. All the rest is just details.
  1. Plan your work, then work your plan.
  1. Project uncommon courtesy with every outgoing phone call by saying these five magic words within the first 10 seconds – ‘Is this a good time?’

 

 

Phil’s Faves for February

Looks like site visitors are enjoying this ongoing list of simple main concepts they might hear often in one of my training or coaching engagements. So, here are three more you can add to your growing ‘Phil’s Faves’ list:

  • ‘Perception is Reality’ with audiences. All they know is what they see and hear. If you look and sound like you’re comfortable and competent with your presentation, you are.
  • ‘The only thing worse than a bad email is a great email that should have been a phone call or text.’
  • Your customers are not always right, but they are always your Customers. So, take good care of them by meeting their reasonable expectations and make a profit doing it.