Tag Archives: Raves

Why I Love Proper Quotes

I love using quotes in my writing and presentations – I really do.They can add sizzle, credibility or perspective to the message. However, I really love using quotes correctly by including author details.

Few people are so well known that they don’t need any reference, like Abraham Lincoln, Mark Twain, Winston Churchill or Dr. Martin Luther King, Jr. For the rest, I always answer the question readers or listeners often have – ‘So … who is this person?’

I regularly use Wikipedia to find the source details. That helps me include century (actual dates are less important) and three facts about the person. Easy. Very easy.

It doesn’t take much time or effort to go beyond just listing ‘Tom Peters‘…  to ‘Tom Peters, contemporary American management expert & author of ‘In Search of Excellence’. Same goes for ‘Oscar Wilde, 19th century Irish poet, playwright & novelist’, ‘Voltaire, 18th century French writer, historian & philosopher’ and ‘Jerry Clower, 20th century American humorist & writer’. Adding that information enhances the value of the quote, because ‘who’ said it and ‘when’ may be more important than ‘what’ he or she said.

When listeners or readers encounter quotes without identification, they might think the writer or speaker was too lazy or indifferent to find out that information – not good for their image. Or, they assumed everyone knew who that person was … possibly making some people feel stupid when they shouldn’t. Also not good for reinforcing positive image.

So, harness the power of using quotes correctly and invest the extra time to indicate source details. It won’t take long for you to love using quotes just like I do. And … you can quote me!

Phil Stella, contemporary communication consultant, writer and executive presentation coach.

Why I Love ‘Escalator’ Speeches

While I never get tired of ranting about lame Elevator Speeches, I also never tire of sharing effective ‘Escalator’ Speeches.

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Why I Love the Three Es

I really love the ‘Power of the Three Es’. Your workplace audiences expect and deserve presentations that are ‘Effective, Efficient and Engaging’, so don’t let them down.

And remember the ‘Fourth E’, so necessary to achieve those results – Effort.

Why I Love Verbs

I Love Verbs – I really do. They’re strong, dynamic, action words compared to nouns, which are static things with no power or energy. Read More »

Why I Love ‘How …’

If you typically answer the phone or greet customers with ‘ … can I help you?’ – nothing wrong with that. It’s short, courteous and prompts an answer. Good for you. But the answer could be ‘no’, since that’s one of the implied choices in this ‘closed’ question. Read More »

Why I Love Proper Quotes

I love using quotes in my writing and presentations – I really do.They can add sizzle, credibility or perspective to the message. However, I’m adamant about including author details. 
Read More »

Why I Love ‘My Pleasure’

In the last week, I’ve thanked two cashiers, one bar tender and one server for one thing or another. And guess what I heard in reply? Not the usual ‘no problem’ you hear from everyone everywhere all the time, but a much more professional and courteous My pleasure. The server even snuck in ‘You’re very welcome’.  Read More »

Why I Love ‘PlusDelta’ Feedback

Giving constructive feedback is an essential management skill that escapes most supervisors. Feedback is all about helping people get better at what they’re doing. Effective feedback is neither positive or negative – it’s just information. Information that is specific, observable, constructive, timely and focused. Read More »

Why I Love ‘Or’ Networking Relationships

I willingly admit that many of my networking strategies and best practices dance to a different drummer. That’s why I love ‘or’ networking relationships. They’re opposite from and much better than ‘and’ relationships. Read More »