Raves – Business Communication Coaching with Effective Training & Communication

Why I Love Proper Quotes

April 6, 2024 by Phil Stella

I love using quotes in my writing and presentations – I really do.They can add sizzle, credibility or perspective to the message. However, I really love using quotes correctly by including author details. Few people are so well known that they don’t need any reference, like Abraham Lincoln, Mark Twain, Winston Churchill or Dr. Martin Luther King, … Read more

Why I Love ‘Escalator’ Speeches

October 14, 2021 by Phil Stella

While I never get tired of ranting about lame Elevator Speeches, I also never tire of sharing effective ‘Escalator’ Speeches.

Why I Love the Three Es

July 4, 2021 by Phil Stella

I really love the ‘Power of the Three Es’. Your workplace audiences expect and deserve presentations that are ‘Effective, Efficient and Engaging’, so don’t let them down. And remember the ‘Fourth E’, so necessary to achieve those results – Effort.

Why I Love Verbs

December 4, 2020 by Phil Stella

I Love Verbs – I really do. They’re strong, dynamic, action words compared to nouns, which are static things with no power or energy.

Why I Love ‘How …’

August 2, 2020 by Phil Stella

If you typically answer the phone or greet customers with ‘ … can I help you?’ – nothing wrong with that. It’s short, courteous and prompts an answer. Good for you. But the answer could be ‘no’, since that’s one of the implied choices in this ‘closed’ question.

Why I Love Proper Quotes

January 2, 2020 by Phil Stella

I love using quotes in my writing and presentations – I really do.They can add sizzle, credibility or perspective to the message. However, I’m adamant about including author details.

Why I Love ‘My Pleasure’

August 4, 2019 by Phil Stella

In the last week, I’ve thanked two cashiers, one bar tender and one server for one thing or another. And guess what I heard in reply? Not the usual ‘no problem’ you hear from everyone everywhere all the time, but a much more professional and courteous ‘My pleasure’. The server even snuck in ‘You’re very welcome’.

Why I Love ‘PlusDelta’ Feedback

July 4, 2019July 4, 2019 by Phil Stella

Giving constructive feedback is an essential management skill that escapes most supervisors. Feedback is all about helping people get better at what they’re doing. Effective feedback is neither positive or negative – it’s just information. Information that is specific, observable, constructive, timely and focused.

Why I Love ‘Or’ Networking Relationships

March 5, 2019 by Phil Stella

I willingly admit that many of my networking strategies and best practices dance to a different drummer. That’s why I love ‘or’ networking relationships. They’re opposite from and much better than ‘and’ relationships.