Bits & Pieces – Page 7 – Business Communication Coaching with Effective Training & Communication

Phil’s Faves – Old Sicilian Proverb

August 2, 2020 by Phil Stella

Here’s another useful and interesting key concept you might have heard in one of my training or coaching sessions. Add it to the ‘Best of Phil’. ‘Any fool can learn from his or her own mistakes. A smart person learns from the mistakes of others. But, a wise guy learns from the successes of others.’ … Read more

Why I Love ‘How …’

August 2, 2020 by Phil Stella

If you typically answer the phone or greet customers with ‘ … can I help you?’ – nothing wrong with that. It’s short, courteous and prompts an answer. Good for you. But the answer could be ‘no’, since that’s one of the implied choices in this ‘closed’ question.

Customer-Centered Marketing

August 2, 2020 by Phil Stella

In responding to a reporter’s request for a marketing tip that is both effective and profitable, I indicated that mine was neither new, sexy or high tech. It’s old and simple, yet everything old is new again and simple is always good. My tip is embracing Customer-Centered Marketing.

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Why I Hate ‘Multiple’

July 4, 2020 by Phil Stella

When did ‘multiple’ become the new ‘many’? ‘Multiple’ means ‘very many of the same thing.’ But so do ‘ many’, ‘several’ and ‘numerous’. These words are just as clear or clearer than ‘multiple’ without so many other meanings and sounding a little pompous. So, the next time you find yourself about to write or say … Read more

Networking with Uncommon Courtesy

July 4, 2020 by Phil Stella

A reader recently asked for some simple tips to network with more courtesy and to avoid coming off like a ‘slug’ at networking events.

Phil’s Faves – Vague

July 4, 2020 by Phil Stella

I appreciate the positive feedback from readers that indicated periodically sharing key concepts from my training and coaching engagements is both useful and interesting. So, add this one to your ‘Best of Phil’ list. Avoid vague words or references. Otherwise, you leave it up to your readers to define what you mean. And they may come … Read more

Why I Hate Unidentified Callers

June 1, 2020 by Phil Stella

How often do you get calls where your Caller-ID indicates ‘unidentified caller’,’unknown number’ or ‘cellular call’? Happens to me a lot and I hate it. Actually, I should be glad I have Caller-ID to screen theses probably junk calls and help me ignore them. They usually don’t leave a message, either. And the few that do ask me to call them without indicating who they are or why they want me to reply. DUHHH!

Hook Up With HARO

June 1, 2020 by Phil Stella

If you write articles or contribute to blogs as simple ways of promoting your expertise and your business, hook up with HARO (Help A Reporter Out). It’s is a global service that connects reporters, journalists and bloggers with content experts like you … for free.

Courteous Fave

June 1, 2020 by Phil Stella

I talk a lot about Uncommon Courtesy in my communication workshops. Here’s something you could have heard in one of the. Project uncommon courtesy with every outgoing phone call by saying these five magic words within the first 10 seconds – ‘Is this a good time? … Read more

Why I Love Uncommon Phone Courtesy

May 6, 2020 by Phil Stella

Here’s a simple phone technique that will differentiate you from most other people when you make a simple call. It works very well whether you’re following up on meeting someone at a networking event, returning a call or simply asking a question: