Tag Archives: Phone Courtesy

Why I Love Uncommon Phone Courtesy

Here’s a simple phone technique that will differentiate you from most other people when you make a simple call. It works very well whether you’re following up on meeting someone at a networking event, returning a call or simply asking a question: Read More »

How Good is Your Greeting?

I’m tired of ranting about this issue often in ‘Communicate ‘Confidently!’. Unfortunately, the problem still exists and I wonder if I’m the only communicator who cares. So, here I go again … and don’t try to stop me. Read More »

PhonePower

If you had attended on of my PhonePower workshops dealing with enhancing your customer experience over the phone, you would have heard some of these Top 10 ‘Phil’s Faves’ strategies often: Read More »

Why I Love Caller ID

Is this you? Your desk or cell phone rings – hey, could be a new customer with you next big order. But, you glance at your Caller ID screen and don’t see the name of a person or business.  Read More »

Why I Hate Automated Voice Messaging

When calling a business or colleague, how often do you hear ‘Your call is being forwarded to an automated voice messaging system … 475 338-0298 is not available … I really hate that – it’s cheap, lazy, impersonal and not caller-friendly.

How much better to have taken a few minutes to record a short, customized message, like  ‘Hi, this is Ben Dover with Glitztronics. Please leave a message and I’ll get back to you by the end of the day.’

I wouldn’t hate that at all … would you?

Why I love Caller ID

I love Caller ID – I really do. It saves me so much time and grief. When a call comes into the office, I can easily tell if it’s from someone I know or if I recognize the number. If not, I let the call roll into my voice mail and check it immediately.

It allows me to avoid answering calls from ‘out of area’, ‘unknown caller’, ‘invalid #’ or ‘wireless call’. So, if that was you, don’t be surprised that I didn’t pick up, especially if you didn’t leave a message.

Why I Love Uncommon Phone Courtesy

Here’s a simple technique that will differentiate you from most other people when you make a simple phone call. It works very well whether you’re following up on meeting someone at a networking event, returning a call or simply asking a question:

Read More »