Here’s a simple phone technique that will differentiate you from most other people when you make a simple call. It works very well whether you’re following up on meeting someone at a networking event, returning a call or simply asking a question:
Phone Courtesy
How Good is Your Greeting?
I’m tired of ranting about this issue often in ‘Communicate ‘Confidently!’. Unfortunately, the problem still exists and I wonder if I’m the only communicator who cares. So, here I go again … and don’t try to stop me.
PhonePower
If you had attended on of my PhonePower workshops dealing with enhancing your customer experience over the phone, you would have heard some of these Top 10 ‘Phil’s Faves’ strategies often:
Why I Love Caller ID
Is this you? Your desk or cell phone rings – hey, could be a new customer with you next big order. But, you glance at your Caller ID screen and don’t see the name of a person or business.
Why I Hate Automated Voice Messaging
When calling a business or colleague, how often do you hear ‘Your call is being forwarded to an automated voice messaging system … 475 338-0298 is not available … ‘ I really hate that – it’s cheap, lazy, impersonal and not caller-friendly. How much better to have taken a few minutes to record a short, … Read more
Why I love Caller ID
I love Caller ID – I really do. It saves me so much time and grief. When a call comes into the office, I can easily tell if it’s from someone I know or if I recognize the number. If not, I let the call roll into my voice mail and check it immediately. It … Read more
Why I Love Uncommon Phone Courtesy
Here’s a simple technique that will differentiate you from most other people when you make a simple phone call. It works very well whether you’re following up on meeting someone at a networking event, returning a call or simply asking a question: