Bits & Pieces

Whatever your profession, you also need to be a professional communicator. ETC is pleased to share these essential Bits & Pieces to help you polish those skills.

A Phil’s Fave About Phones

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Here’s another example of an oft-heard concept from one of my Time Management workshops or presentations.    ‘Don’t keep saying the phone interrupts you. It doesn’t. You interrupt you when you decide to answer the phone. So … accept responsibility for your own counter-productive behavior.’                              … Read more

Phil’s Fave – on Time

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Sounds like sharing often-heard concepts from my workshops and presentations is both useful and interesting for many of you. This Phil’s Fave is from a time management session – ‘If you paid yourself $100/hour, would you get your money’s worth from each task on your to do list? If not – dump it.’ (And … true to … Read more

Phil’s Feb. Faves

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Another of my favorite … and often-repeated … concepts from my training and coaching engagements: ‘My short and simple definition of success – Do what you love,                love what you do and be good enough at it to support the life you’ve chosen.’ Use with my compliments and stay tuned … Read more

Coping with Covid

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While we all battle Covid-19, be sure to err on the side of over-communicating with your customers. Indicate what your business is doing or not doing to deal with the virus. Be sure to include the ‘why’ along with the ‘what’ and connect your actions to customer needs or value where possible. Since once is … Read more

A Phil’s Fave on Time

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If you were in one of my Time Management workshops, you’d probably hear me say several times –  Don’t say ‘I don’t have time‘, because you do have time. Instead say ‘I don’t want to spend the time.’You’re in charge of how you spend your time – no one else is.

Phil’s Feb. Faves

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Another of my favorite … and often-repeated … concepts from my training and coaching engagements: ‘Perception is Reality’ with audiences. All they know is what they see and hear. If you look and sound like you’re comfortable, credible and competent, you are!’ Use with my compliments and stay tuned for more ‘Phil’s Faves’ next month. And … … Read more