I appreciate the positive feedback from readers that indicated periodically sharing key concepts from my training and coaching engagements is both useful and interesting. So, add this one to your ‘Best of Phil’ list.
Avoid vague words or references. Otherwise, you leave it up to your readers to define what you mean. And they may come up with a different definition than you would have.
And … true to my rant about always identifying the people you quote:
Phil Stella, 21st century entrepreneur, communication consultant & executive coach