Whatever your profession, you also need to be a professional communicator. ETC is pleased to share these essential Bits & Pieces to help you polish those skills.
When calling a business or colleague, how often do you hear ‘Your call is being forwarded to an automated voice messaging system … 475 338-0298 is not available … ‘ I really hate that – it’s cheap, lazy, impersonal and not caller-friendly. How much better to have taken a few minutes to record a short, … Read more
I love Caller ID – I really do. It saves me so much time and grief. When a call comes into the office, I can easily tell if it’s from someone I know or if I recognize the number. If not, I let the call roll into my voice mail and check it immediately. It … Read more
Looks like site visitors are enjoying this ongoing list of simple main concepts they might hear often in one of my training or coaching engagements. So, here are three more you can add to your growing ‘Phil’s Faves’ list: ‘Perception is Reality’ with audiences. All they know is what they see and hear. If you … Read more
In response to a reporter’s recent question about how to improve small business office productivity, I offered these five strategies to consider:
Let’s also kick 2019 off by periodically reviewing ‘Phil’s Faves’ – some of the best practices I regularly share in my workshops: If you were in the room where it happened, you might have heard me say: Everything you write or say at work you should write on purpose and for a purpose. Err on … Read more
Regular readers know how much I love to rant about ineffective word choices, so please humor me about ‘very unique’. ‘Unique’ can’t be modified. Ever. Period. Therefore ‘very unique’ is wrong, so is ‘somewhat unique’ and ‘really unique’.
When asked for my #1 marketing tip that is effective and profitable, I indicated mine is neither new, sexy or high tech. It’s old and simple, yet everything old is new again and simple is always good:
Last month, I mentioned that I could add ‘international’ to my writing practitioner resume, thanks to Selena Li and her Hong Kong-based publication ‘Ignites Asia’. Her piece, on how employees can tell their bosses they are overworked without sounding whining, included several of my comments. Click here for the entire article .. and thanks again … Read more
(Not the rock band, but I do like them … a lot!)
One of the most powerful phrases you can utter at work is also very simple – ‘Is this a good time for a …?’