Listening? What does listening have to do with your job as hard-working and dynamic business leaders or entrepreneurs? Well … a lot, when you get out of your own box and view your role as a workplace communicator and problem-solver for your internal or external customers.
You spend a large part of your day verbally communicating important messages to important people – customers, staff, colleagues, bosses, suppliers, partners, etc. And listening is a critically important part of that verbal communication process. Yet, we tend to be terrible listeners, remembering very little of what we hear.