I hate being copied on responses that I don’t need to see. I bet you do, too. Someone responds to a question asked in a group email with a careless ‘reply all’ response because they were lazy or inept to do the right thing.
Bits & Pieces
Whatever your profession, you also need to be a professional communicator. ETC is pleased to share these essential Bits & Pieces to help you polish those skills.
International Again!
Several months ago, I indicated that I had become a resource for an international business publication. My colleagues at ‘Ignites-Asia’ included some interview comments in their feature piece about how to tell your boss you’re overworked. They interviewed me again last month, this time for an article entitled ‘Mars vs. Venus: bridging the gender communications … Read more
Presentation Humor
My long-time business chum and engaged reader Jim ‘the biggest name in PR’ Tabaczynski offers these ’36 Obvious signs that you just threw your presentation together’ for your amusement. https://www.themuse.com/advice/signs-presentation-prepared-last-minute?bsft_eid=2b252d63-bfe9-f14b-0d52-a3338952be77&utm_campaign=daily_20190329&utm_source=blueshift&utm_medium=email&utm_content=daily_20190329&bsft_clkid=acdd890f-157d-441e-8022-e0875437ec53&bsft_uid=d9662876-dc87-40bb-b15c-bf9061a6e602&bsft_mid=31a65c6f-0047-43df-b743-be1a28518391 Thanks Tabbo …
‘Phil’s Faves’ for April
Three simple concepts about teamwork you’d hear often in one of my training or coaching sessions. ‘There is no ‘I’ in ‘team’, but there is a ‘me’. So make me feel welcome, valued and important if I’m on your team.’ ‘There is no ‘I’ in ‘team’, but there is an ‘eat’. So, make sure you … Read more
Why I Hate Lame Customer Service
While no one believes that customers are really always right, CSRs and Sales Reps should believe that customers are always critically important to their jobs and the success of the company. And they should act like that all the time. Problems occur when employees make these mistakes:
Why I Love Customer Centricity
People have different preferences about how they communicate. Some people would rather talk than write. Others would rather write than talk. Yet others have very high response rate to text. No surprises there!
Dealing with Angry Customers
Of utmost importance is having a well-defined policy in place that senior management participated in creating and signed off on and that everyone who touches customers understands, embraces and follows consistently. Periodic re-training or review can be helpful. Components of that policy should include:
Why I Love ‘Or’ Networking Relationships
I willingly admit that many of my networking strategies and best practices dance to a different drummer. That’s why I love ‘or’ networking relationships. They’re opposite from and much better than ‘and’ relationships.
Why I Hate ‘No Problem’
Why do so many people respond to ‘Thank you.’ with ‘No Problem.’ today? I doubt that many of them felt that the act I just thanked them for was, in fact, a problem. Maybe it would usually be a problem, but not this time. Or maybe a problem with other people, but not me.
Phil’s Faves for March
Three more ‘Phil’s Faves’ – simple concepts you’d hear often in one of my training or coaching sessions. Do what you love and love what you do. All the rest is just details. Plan your work, then work your plan. Project uncommon courtesy with every outgoing phone call by saying these five magic words within … Read more