Phil’s Faves for February

Looks like site visitors are enjoying this ongoing list of simple main concepts they might hear often in one of my training or coaching engagements. So, here are three more you can add to your growing ‘Phil’s Faves’ list:

  • ‘Perception is Reality’ with audiences. All they know is what they see and hear. If you look and sound like you’re comfortable and competent with your presentation, you are.
  • ‘The only thing worse than a bad email is a great email that should have been a phone call or text.’
  • Your customers are not always right, but they are always your Customers. So, take good care of them by meeting their reasonable expectations and make a profit doing it.