I don’t get why so many people respond to ‘Thank you.’ with ‘No Problem.’ today.
Quickies
Smile Through the Pain
One simple way to deal with Presentation Anxiety is to Smile Through the Pain. My good friend Jim Smith, the Executive Happiness Coach here in Cleveland knows a lot about how smiles can impact your happiness. And his current blog discusses the Power of Smiles – https://mail.aol.com/webmail-std/en-us/suite.
‘Uncommon Courtesy’
A reader recently asked for some simple tips to network with more courtesy and to avoid coming off like a ‘slug’ at networking events. My comments.
Networking with ‘Uncommon Courtesy’ is both simple and easy and can clearly differentiate you from everyone else:
Customer-Centric Communication
People have different preferences about how they communicate. Some people would rather talk than write. Others would rather write than talk. Yet others have very high response rate to text. No surprises there!
I Don’t Get It!
Let’s start off 2016 with a new Quickie series of Mini-Rants called ‘I Don’t Get It!’
How often has this happened to you? You ask someone at a networking event where their business is located and hear ‘Cleveland Ohio’. Technically correct, but why the need to remind us what state Cleveland is in? Kind of a waste of time. I don’t get it!
Leadership Rules
In his engaging fable on leadership, Chris Widener weaves his story around his four Rules of Leadership, then expands on them in his summary: Widener’s Four Rules of Leadership 1. You get what you Expect. 2. You get what you Model. 3. You get what you Reward. 4. You get what you Work For. ‘Leadership … Read more
Your Own Words
A regular reader enjoyed the ‘End Strong’ feature piece last month and it prompted him to ask a question. ‘Do you have an opinion on opening or closing a presentation with quotes from other people? I heard long ago that you want the audience’s first and last impressions to be of your own words, not those of someone else.’
Clean Up Your Act
How often do you forward an email or reply to one? If your business is anything like mine – lots of times every day. So, it’s probably time for you to consider cleaning up your act. Your email act, that is.
Learning Styles
Not only do we humans have different communication styles, we have different Learning Styles that influence how we prefer to take in information. So, if you’re creating an informational presentation or delivering training, try to appeal to all three types of learners:
Handling Difficult Callers
Do you ever deal with angry customers over the phone? It can be a difficult and frustrating challenge. Here’s a brief summary of tips and suggestions shared in my Customer Communication workshops. Hope they take away some of the pain in dealing with your customers.