Do you ever deal with angry customers over the phone? It can be a difficult and frustrating challenge. Here’s a brief summary of tips and suggestions shared in my Customer Communication workshops. Hope they take away some of the pain in dealing with your customers.
Phone Techniques
How Good is Your Greeting?
What kind of first impression do your customers and prospects get of your business when they get your voice mail greeting? Is it enthusiastic and professional? More important, is it concise and helpful? Or, does you greeting sound more like this one?