Whatever your profession, you also need to be a professional communicator. ETC is pleased to share these essential Bits & Pieces to help you polish those skills.
I’m really getting tired of ranting about this issue, but it looks like my work here is far from over! Why do so many people respond to ‘Thank you.’ with ‘No Problem.’ today? I doubt that many of them felt that the act I just thanked them for was, in fact, a problem. Maybe it … Read more
Does this ever happen to you? Your in a hurry entering your password on your phone or tablet with your finger but you make a mistake and the site blows you off. You try again and still mess up. Then, the site locks you out for a period of time due to too many ‘suspicious’ … Read more
I hate titles … I really do. And I especially hate title-happy people.
While skimming some LinkedIn postings recently, I encountered a person who was seriously title-happy. After his name was ‘… MBA, BA, BS, NP, MPM.’ Wow – aren’t you impressed with his credentials!
Here’s another useful and interesting key concept you might have heard in one of my training or coaching sessions. Add it to the ‘Best of Phil’. ‘Any fool can learn from his or her own mistakes. A smart person learns from the mistakes of others. But, a wise guy learns from the successes of others.’ … Read more
How often does this happen to you? When calling a business or colleague, you hear ‘Your call is being forwarded to an automated voice messaging system … 475 338-0298 is not available … beep.‘
That sucks! While short and harmless, these recordings can subtly imply characteristics about the business or person:
I just used one of my faves in this issue’s Quickie piece. So … if you were in one of my presentations skill sessions, you would have heard: ‘Your audience’s perception is your reality. If they think you look and sound like a confident and competent presenter, you are. Simple as that.’ Use it if … Read more
A prospect asked me if I could help him overcome his ‘stage fright’ when delivering routine workplace presentati0ns. My short answer was ‘I can’t – it’s a perfectly normal human response to fear or stress.’ Here are the highlights from the rest of the conversati0n.
I serve on several client teams and volunteer committees. We communicate a lot via email and often get copied via ‘Reply All’. I hate that. I really do.
While I never get tired of ranting about lame Elevator Speeches, I also never tire of sharing effective ‘Escalator’ Speeches.
You can’t be around me very long without hearing or reading: ‘Don’t tell me it won’t work until you try it and can tell me it didn’t work!’ And use it if you like it … with my compliments. Phil Stella, 21st Century workplace communication expert, executive coach and author.