When calling a business or colleague, how often do you hear ‘Your call is being forwarded to an automated voice messaging system … 475 338-0298 is not available … ‘ I really hate that – it’s cheap, lazy, impersonal and not caller-friendly.
How much better to have taken a few minutes to record a short, customized message, like ‘Hi, this is Ben Dover with Glitztronics. Please leave a message and I’ll get back to you by the end of the day.’
I wouldn’t hate that at all. Would you?