How often does this happen to you? When calling a business or colleague, you hear ‘Your call is being forwarded to an automated voice messaging system … 475 338-0298 is not available … beep.‘
That sucks! While short and harmless, these recordings can subtly imply characteristics about the business or person:
How often does this happen to you? When calling a business or colleague, you hear ‘Your call is being forwarded to an automated voice messaging system … 475 338-0298 is not available … ‘
I Don’t Get It! While short and harmless, these recordings can subtly imply characteristics about the business or person:
Has this ever happened to you. After placing a call to a business, you hear … ‘Your call has been forwarded to an automated voice messaging system … 376 398-4008 is not available. At the tone, please leave a message … ‘
Talk about making a first impressions! Often, the first exposures your customers and prospects have of your business is what they hear on your voice mail greeting. Is it caller-centric, clear, focused, helpful and professional? When was the last time you heard it or changed it?
Can you remember the days before voicemail? I can. Voicemail has proven to be a tremendous advantage … or disadvantage … for your business, based on the impression your customers get. The devil is in the details. Here are a few best practices learned from years helping business people communicate with more power and success on the phone: