What you say on the pone and how you say it says volumes about your credibility, competence and confidence. So, harness the Power of your Phone whenever you talk to customers:
- Your enthusiastic greeting is very important and impactful.
- Tone of voice often has more power than the words you say.
- Put a smile in your voice – they can hear it.
- Use callers’ names periodically, but not mechanically.
- Mirror the pace of the callers.
- Regularly use ‘courtesy’ words‘, such as ‘please’, ‘thank you’, ‘You’re welcome’, ‘My pleasure’, etc.
- Ask good, clear and specific questions.
So, harness the Power of your Phone and blow the doors off your next customer conversation.