What you say on the pone and how you say it says volumes about your credibility, competence and confidence. So, harness the Power of your Phone whenever you talk to customers:
Credibility
The Eyes Have It!
If I only had time to teach my executive coaching clients one presentation delivery skill, it would be to maximize their eye contact. Properly done, it produces several positive results for both audiences and presenters. Nothing says more about credibility, power and confidence than what presenters do – and don’t do – with their eyes. Everything else is a ‘B’ priority. So, here’s your quick overview of why The Eyes Have it!