Activate Active Voice!

Based on some calls and notes from readers, some of you are seriously challenging your word use habits in routine workplace communication. Great – I was hoping that would happen. Effective word use is the same, whether the medium you use to communicate those words is an email, a phone call, a face-to-face conversation or a more formal presentation.

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Energize Your Email

Every time you send an email to a customer, colleague or manager, it projects an image of your professionalism, competency and courtesy. That image should be positive whenever possible, or at least neutral, but never negative. Accept the reality that every email you send at work impacts your image. These simple suggestions will help you project your best possible positive image.

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