A reporter sought me out recently for input on an article she was writing on elevator pitches. He’s a summary of our conversation.
Articles
Activate Active Voice
This month’s Workplace Writing Power Point activates Active Voice. And you get two points every time you use it over Passive Voice – for ‘Concise’ and ‘Conversational’.
Learn it … Don’t Memorize It
Here’s one of my favorite rants about a practice I Don’t Get – memorizing a presentation.
Dealing with Angry Customers
Of utmost importance is having a well-defined policy in place that senior management participated in creating and signed off on and that everyone who touches customers understands, embraces and follows consistently. Periodic re-training or review can be helpful. Components of that policy should include:
Ain’t Nothing’ Soft About It
Allow me another ‘I Don’t Get It’ rant. This time … I Don’t Get ‘Soft Skills’.
What makes a speech effective?
Here’s a summary of my thoughts responding to a reporter’s question about what makes an effective speech:
A Great Impression Every Time
How do you make a great impression on people every time? The answer is really simple and easy, yet the devil is in the details of execution.
Delegate Your Way to Success
A reporter recently interviewed me about the Art and Science of Delegation. Thought you’d enjoy my comments as well.
More Workplace Writing Power Points
Several months ago, we launched a new feature of brief Workplace Writing ‘Power Points’. Going forward, we’ll share more of these simple tips to help your writing pass the ‘7-C Test’ and become more Clear, Conversational, Concise, Consistent, Credible, Compelling & Correct.
Handouts & Slides – Different on Purpose
A client recently asked for some advice about a common practice with handouts. He noted that presenters often give audience members hard copies of their slides so they can take notes or use as a handout. My comments: