Make One-on-One Meetings Work

Management-staff one-on-one meetings should be a regular component of any organization’s Performance Management system. They allow for maintaining professional relationships and providing constructive ‘Plus/Delta’ feedback.

‘Pluses’ are an employee’s specific tasks, accomplishments or behaviors that are working well and adding value that should be continued or even expanded. ‘Deltas’ are not negatives but specific changes in activity or methods that will improve results. Usually the change is doing less of something that isn’t working or stopping it completely, or doing more of something that would work better.

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Why I Love ‘Plus/Delta’ Feedback

Giving constructive feedback is an essential management skill that escapes most supervisors. Feedback is all about helping people get better at what they’re doing. Effective feedback is neither positive or negative – it’s just information – information that is specific, observable, helpful, timely and focused.

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