How often does this happen to you? When calling a business or colleague, you hear ‘Your call is being forwarded to an automated voice messaging system … 475 338-0298 is not available … beep.‘
That sucks! While short and harmless, these recordings can subtly imply characteristics about the business or person:
- They’re too cheap to find a better system.
- They’re too lazy to personalize the default message.
- They’re too dumb to realize that callers only want to know two facts: did they get the right person/business and when will someone get back to them?
Not a positive or professional image, is it? And the solution is both simple and easy. All they need to do is take a few minutes to record a short, customized message, like
‘Hi, this is Ben Dover with Glitztronics. Please leave a message and I’ll get back to you with in 24 h0urs.’
Problem solved! Callers know that they have the right place and when to expect a call back. Simple, personalized and helpful … that doesn’t suck!