Tag Archives: interpersonal skills

Phil’s PhonePower Faves

If you had attended on of my PhonePower workshops dealing with enhancing customer communication over the phone, you would have heard these ‘Phil’s Faves’ strategies often: Read More »

What They See

‘Power of Body Language’, Tonya Reiman, Gildan Media Group, 2010.

An in-depth and research-based examination of the impact of body language in business and social applications, read by the author.

 

Masterful Listening

Some masterful Listening Tips from ‘Communicate or Die’:

  • ‘Listen without a point of view. Avoid immediate free-association to your own experience put your tendency to evaluate on hold.

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