If you had attended on of my PhonePower workshops dealing with enhancing customer communication over the phone, you would have heard these ‘Phil’s Faves’ strategies often:
interpersonal skills
What They See
‘Power of Body Language’, Tonya Reiman, Gildan Media Group, 2010. An in-depth and research-based examination of the impact of body language in business and social applications, read by the author.
Masterful Listening
Some masterful Listening Tips from ‘Communicate or Die’:
- ‘Listen without a point of view. Avoid immediate free-association to your own experience put your tendency to evaluate on hold.