Phil’s PhonePower Faves

If you had attended on of my PhonePower workshops dealing with enhancing customer communication over the phone, you would have heard these ‘Phil’s Faves’ strategies often:

  • Your enthusiastic greeting is very important.
  • Tone of voice is more powerful than words.
  • Put a smile in your voice.
  • Use caller’s names periodically, but not mechanically.
  • Slow down … pause more.
  • Mirror the pace of the caller.
  • Regularly use ‘courtesy’ words, such as ‘please’, ‘thank you’, ‘you’re welcome’, ‘my pleasure’, ‘I’d be happy to…’, etc.
  • Ask good, clear and specific questions. 

So, go blow the doors off your next customer phone conversation … and let me know how it went.