‘The Fred Factor’, Mark Sanborn, Doubleday, 2004.
A delightful and engaging tale about superior customer service, based on the actual simple practices of Fred, the author’s mail carrier. We can all learn a lot from Fred.
‘The Fred Factor’, Mark Sanborn, Doubleday, 2004.
A delightful and engaging tale about superior customer service, based on the actual simple practices of Fred, the author’s mail carrier. We can all learn a lot from Fred.