Author Archives: Phil Stella

Surviving Q&A

 For the last two months, we’ve done a deep dive into the rough seas of audience questions and discussed several strategies for when to handle them. Now, dive even deeper to discuss how to handle them. What you do with audience questions has a critical impact on your results, often more than the overall content itself. Here are some Best Practices to help you Survive and Thrive during the Audience Q&A. Read More »

What if You’re Not the Prospect’s Best Choice?

As regular readers may recall, I’m a resident expert on sales pitches for Cleveland’s Council of Smaller EnterprisesMind Your Business’ blog. I recently responded to a question from R.G. in Beachwood  about what you should do if you conclude you’re not the client’s best choice during the fact-gathering conversations. Read More »

How Good is Your Greeting?

I’m tired of ranting about this issue often in ‘Communicate ‘Confidently!’. Unfortunately, the problem still exists and I wonder if I’m the only communicator who cares. So, here I go again … and don’t try to stop me. Read More »


If you had attended on of my PhonePower workshops dealing with enhancing your customer experience over the phone, you would have heard some of these Top 10 ‘Phil’s Faves’ strategies often: Read More »

Make the Most of Learning Events

Savvy business leaders treat workshops, seminars and conferences as valuable resources that come with a huge cost of time and money. So, as with any business resource, make sure you use Learning Events effectively and efficiently: Read More »

Why I Love Caller ID

Is this you? Your desk or cell phone rings – hey, could be a new customer with you next big order. But, you glance at your Caller ID screen and don’t see the name of a person or business.  Read More »

Choose Wisely!

When you need to send a message via the medium of the written word – email, text or hard copy memo – make sure that it’s the best medium for your particular situation, not the first thing you thought of or the thing you usually think of. To Choose Wisely, review the Workplace Communication Planning Process thoroughly: Read More »

 Pitch Business with Style & Class!

If you own a small business, then you need to know how to sell. A reader recently asked about the specific objective of an effective sales pitch versus the goal.   Read More »

Phil’s Faves On Time

Thanks for the positive comments about ‘Phil’s Faves’. Here’s another helping of what you might hear in one of my Time Management presentations.

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Why I Hate Note Cards

I recently encountered two different authors of presentation skill-oriented books who recommended using 3×5 note cards for preparing speaker notes. Whoa! Couldn’t disagree more. So, please allow me to respectfully disagree and rerun one of my favorite rants. Read More »