Category Archives: Quickies

Overcoming Stage Fright?

How can people overcome stage fright or Presentation Anxiety (PA), the clinical term? Short answer – they can’t – it’s a perfectly normal human response to fear or stress.  But what I help my executive coaching clients accomplish is managing their PA through Minimizing and Masking techniques. Read More »

Dealing with Angry Customers

Of utmost importance is having a well-defined policy in place that senior management participated in creating and signed off on and that everyone who touches customers understands, embraces and follows consistently. Periodic re-training or review can be helpful. Components of that policy should include: Read More »

Ain’t Nothing’ Soft About It

Allow me another ‘I Don’t Get It’ rant. This time …  I Don’t Get ‘Soft Skills’. Read More »

Make One-on-Ones Work

Management-staff one-on-one meetings should be a regular component of any organization’s performance management system. They allow for maintaining professional relationships and providing constructive ‘Plus/Delta’ feedback. Read More »

My #1 Marketing Tip

In responding to a reporter’s request for my #1 marketing tip that is effective and profitable, I indicated mine is neither new, sexy or high tech. It’s old and simple, yet everything old is new again and simple is always good: Read More »

Another ‘Power Point’

Looks like my new Workplace Writing ‘Power Points’ feature is generating some nice buzz. Read More »

More Workplace Writing Power Points

Several months ago, we launched a new feature of brief Workplace Writing ‘Power Points’. Going forward, we’ll share more of these simple tips to help your writing pass the ‘7-C Test’  and become more Clear, Conversational, Concise, Consistent, Credible, Compelling & Correct. Read More »

Enhancing Small Talk

When you’re attending a business, professional group or networking event, talk should never be small! You’re there to meet people who can help you or who you can help, so just say ‘NO’ to Small Talk! Read More »

How to give your boss feedback

You give your boss feedback in the same way and for the same reasons as he or she should be giving you feedback – to reinforce improvements and enhance performance. Read More »

Hindle Gets Presentations

Last month’s BookShelf entry author, Tom Hindle, offered a simple and fast refresher of 101 tips for creating and delivering presentations. He really gets it, as this sampling indicates:

Read More »

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