Category Archives: Quickies

How’s Your Escalator Speech?

Regular ‘Communicate Confidently!’ readers may recall that I write … and rant … a lot about Elevator Speeches, the simple answer to the often-asked question ‘What do you?’ Sometimes maligned and often done poorly, Elevator Speeches are still a fact of life when you network. Read More »

Grammar Made Easy … & Fun

Are you having trouble learning grammar? Consider the topic boring and painful?

Let Weird Al help you with this great parody called ‘Word Crimes’ -

Now … grammar isn’t so painful after all, is it?

Phil’s PhonePower Faves

If you had attended on of my PhonePower workshops dealing with enhancing customer communication over the phone, you would have heard these ‘Phil’s Faves’ strategies often: Read More »

To Write … Or Not To Write? That is the Question

Last month, we discussed the all-important Pre-Write phase of workplace writing: Plan What You Write. The piece encouraged you to ask four groups of questions about each document: What are your objectives? Who are your readers? What tone and style would be appropriate? What message format and structure would be best? Read More »

‘Letter B’

Your laptop or PC keyboard has 26 letters on it along with numbers, symbols and punctuation marks. When that computer is connected to a projector to run PowerPoint slides, my favorite is Letter ‘B’. Curious? … read on. Read More »

Speaker Intros

A reader asked about the logic of having the event host or moderator introduce a speaker. My comments should have value if you ever need to speak at a professional or industry group event. They even apply if you speak to another department or team at work where most of the audience doesn’t know you or your background. Read More »

Networking Defined

A reader recently asked me to define ‘Networking’. So, here is one of my favorite ‘Phil’s Faves’ you would hear often in one of my Networking Strategies workshops:

‘Networking is simply the exchange of ideas, information or resources. It’s all about information. John Naisbitt first defined networking that way in ‘MegaTrends’ over 30 years ago. Read More »

No Thanks? … No Thanks!

I recently engaged in an on-line discussion group for professional speakers in which someone asked if it was appropriate for speakers to thank the audience. While my response was aimed at my fellow speakers, some of the points have value for routine workplace presenters as well. Read More »

Random Eye Contact

In my Presentation Skill training and coaching engagements, I regularly recommend holding eye contact on one person at a time for 8 – 10 seconds or to complete a thought. Then, moving to a new person in silence in a random pattern. After reading one of my articles on this topic, a reader asked why I recommend that technique. Read More »

My Best Advice

I recently responded to a LinkedIn entrepreneur group discussion question asking for the best advice we’d been given about starting our own businesses.  So, here are three of ‘Phil’s Faves’ – advice I regularly share in my workshops and coaching engagements that I learned from a combination of input from colleagues and expert authors:

  • Do what you love and love what you do. All the rest is just details.
  • Plan your work, then work your plan.
  • Your customers are not always right, but they are always your Customers. So, take good care of them by meeting their reasonable expectations and make a profit doing it.
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