Category Archives: Quickies

Dealing with Angry Customers

Of utmost importance is having a well-defined policy in place that senior management participated in creating and signed off on and that everyone who touches customers understands, embraces and follows consistently. Periodic re-training or review can be helpful. Components of that policy should include: Read More »

Improving Office Productivity

In response to a reporter’s recent question about how to improve small business office productivity, I offered these five strategies to consider: Read More »

Get Them at Hi’

One of the most powerful phrases you can utter at work is also very simple – ‘Is this a good time for a …?Read More »

Score with Holiday Cards

Recently, Carol Roth, nationally known PR and Marketing expert, published my contribution to her ‘4th Quarter Business Marketing Tips’ blog as item #14: Read More »

Why I Love ‘Ignites Asia’

Regular readers may recall that I often contribute content to publications of other organizations like COSE and various national blogs whose writers contact me for comments or input. I can now add ‘international’ to my resume, thanks to Selena Li and her Hong Kong-based publication ‘Ignites Asia’.

She was working on a workplace feature story on how employees can tell their bosses they are overworked without sounding whining. Our interview resulted in some of my comments being included in her piece. So, thanks for the international exposure, Selena.

 

 

What’s in a Name?

A business reporter recently about the term ‘Motivational Speaker’. I really enjoyed sharing this load of steaming rant. Hope you do too: Read More »

We Know Where Cleveland Is!

I regularly attend networking or business events in Cleveland, where everyone introduces their businesses. Lots of people mention that they’re located in Cleveland, Ohio or Lakewood, Ohio or Beachwood, Ohio. They don’t bother to realize that they don’t need to remind people that these locations were in Ohio. Everyone knows that. Now, if they were in an obscure town like Lameville Heights, some people might need to know that was in Ohio. Read More »

Says Who?

I regularly use quotes in my training, speaking and writing. However, I’m adamant about identifying the sources and putting them in proper context. Few people are so well known that they don’t need any reference, like Jefferson, Mark Twain, Churchill, Dr. Martin Luther King, Jr., etc. Read More »

That’s Good Advice

I recently responded to a blogger’s question asking for the best advice we give people about starting their own businesses.  So, here are three bits of advice I learned from a combination of input from colleagues and expert authors: Read More »

‘Letter B’

Your laptop or PC keyboard has 26 letters on it along with numbers, symbols and punctuation marks. When that keyboard is connected to a projector to run PowerPoint slides, my favorite is Letter ‘B’. Curious about why I love Letter B? … then read on. Read More »