Effective Workplace Writing should pass the ‘7 Cs Test.’ Is it: Read More
A reader recently asked me about using 3 x 5 note cards to hold speaker notes. I don’t get 3 x 5 cards … at all! Read More
A blogger was doing research on stage fright for speakers and asked me how people can overcome it. My short answer was ‘They can’t – it’s a perfectly normal human response to fear or stress.’ Here are the highlights from the rest of the interview. Read More
A reporter recently asked what entrepreneurs should ask themselves before beginning a start-up. I suggested these five questions: Read More
I Don’t Get … why some people think it’s a good idea to memorize a typical workplace presentation. Some authors even suggest it. Allow me my monthly rant in response. Read More
A reader recently entered a local business pitch competition with a grand prize of $5,000 and asked for feedback on her ‘script’. I thought you’d find my comments interesting. Read More
Again this year, my New Year’s Resolution is not to make any New Year’s Resolutions. They’re lame, obsolete and no one keeps them for very long.
But … I do plan. I’ll continue to refine goals, objectives, strategies and tactics to keep growing and improving my workplace communication consulting, training and coaching business. I’ll search for five specific ways to do what I do faster, smarter, better or cheaper. I’ll also identify five new clients to acquire and five new allies to collaborate with and support.
Ask me on New Year’s Eve how well I did with my Non-Resolution plans.
A reporter recently asked how entrepreneurs can expand their network of professional advisors. My thoughts: Read More
A reporter recently asked my thoughts on teaching customer service skills to employees with no previous experience. Thought you’d be interested in my comments.
Let’s assume the new Customer Service employees have participated in an effective and comprehensive orientation program about the industry, company and community. Then, they transitioned into an orientation about the Customer Service department, its mission, role, etc. Part of that orientation process should include: Read More
My rant this month is about a cliché we all hear and many of us use – ‘Work/Life Balance’. I understand the concept but I Don’t Get … the words used. So please humor this incurable wordsmith a little. Read More