Category Archives: Bits & Pieces

Whatever your profession, you also need to be a professional communicator. ETC is pleased to share these essential Bits & Pieces to help you polish those skills.

What’s in a Name?

A business reporter recently about the term ‘Motivational Speaker’. I really enjoyed sharing this load of steaming rant. Hope you do too: Read More »

Why I Love Uncommon Phone Courtesy

Here’s a simple technique that will differentiate you from most other people when you make a simple phone call. It works very well whether you’re following up on meeting someone at a networking event, returning a call or simply asking a question:

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Gitomer Gets Writing

Thought it was time for another helping of one of my favorite authors.

  • ‘Writing becomes persuasive when others are willing to act on, or comment on, what you’ve written.
  • ‘I write like I think. I write like I talk. I want my writing to sound like I’m talking. I write in ‘speak.’’
  • ‘I don’t care about grammar. I write so that the reader can get it. I care about how it wounds when its read and how it looks when you read it.’
  • ‘Write it like you would say it and speak as you write the words down.’

Jeffrey Gitomer, 21st century sales expert, author and speaker

 

 

 

 

Wisdom & Humor

I thought it was time for some quote-ables with a sense of humor.

‘No one has a finer command of language than the person who keeps his mouth shut.’ (Robert Benchley, (1889 – 1945), American humorist, columnist and actor.

‘Once you get people laughing, they’re listening and you can tell them almost anything.’  Herbert Gardner (1846 – 1921), British lord, politician and author.

‘Speak when you are angry – and you will make the best speech you’ll ever regret.’ Laurence J. Peter (1919 – 1990), Canadian educator and author of ‘The Peter Principle’

‘Man invented language to satisfy his deep need to complain.’ Lily Tomlin (1939 – ), American actress, comedian and writer

 

We Know Where Cleveland Is!

I regularly attend networking or business events in Cleveland, where everyone introduces their businesses. Lots of people mention that they’re located in Cleveland, Ohio or Lakewood, Ohio or Beachwood, Ohio. They don’t bother to realize that they don’t need to remind people that these locations were in Ohio. Everyone knows that. Now, if they were in an obscure town like Lameville Heights, some people might need to know that was in Ohio. Read More »

Why I Love Meeting Math – And So Will You

I thought by now there’d be no point for this rant. I started facilitating workshops over 30 years ago, based on time honored best practices for planning, leading and following up on workplace meetings. With the evolving workplace culture, new communication tools and the impact of technology, most meetings should have become obsolete, like manual type writers and micro fiche. Apparently, that’s not the case. Read More »

Says Who?

I regularly use quotes in my training, speaking and writing. However, I’m adamant about identifying the sources and putting them in proper context. Few people are so well known that they don’t need any reference, like Jefferson, Mark Twain, Churchill, Dr. Martin Luther King, Jr., etc. Read More »

Inspiring Leadership

My most recent contribution to PR Consultant Carol Roth’s popular Business Unplugged blog was for her “100+ of the Best, Most Inspirational Leadership Quotes” article – https://www.carolroth.com/blog/top-leadership-quotes/#smallbiz. Thanks for the great exposure, Carol. Read More »

Gitomer Gets Writing

‘Write it like you would say it. Speak as you write the words down. This will help you write a clearer and more complete thought. If you write like you speak, you’ll never be at a loss for words.’

Jeffrey Gitomer, 21st century sales expert, author and speaker

Why I Love ‘Show Password’

Does this ever happen to you? Your entering your password on your phone or iPad with your finger or stylus, but you make a mistake and the site blows you off. You try again and still mess up. Then, the site locks you out for a period of time due to too many ‘suspicious’ attempts to log in. Read More »