Category Archives: Bits & Pieces

Whatever your profession, you also need to be a professional communicator. ETC is pleased to share these essential Bits & Pieces to help you polish those skills.

Make One-on-Ones Work

Management-staff one-on-one meetings should be a regular component of any organization’s performance management system. They allow for maintaining professional relationships and providing constructive ‘Plus/Delta’ feedback. Read More »

Sales Success

‘Sales Bible – the Ultimate Sales Resource’, by Jeffrey Gitomer, HarperCollins, NY, 2008.

Thought it was time to re-read Gitomer’s great book and his 10.5 Commandments of Sales Success while on vacation. Great idea!

My #1 Marketing Tip

In responding to a reporter’s request for my #1 marketing tip that is effective and profitable, I indicated mine is neither new, sexy or high tech. It’s old and simple, yet everything old is new again and simple is always good: Read More »

Another ‘Power Point’

Looks like my new Workplace Writing ‘Power Points’ feature is generating some nice buzz. Read More »

And You Can Quote … Me!

I’m thrilled with your response to my latest installment of ‘Quote-ables’ – comments I’ve made for a reporter’s article on workplace communication. Here are a few more gems you might hear often in one of my workshops: Read More »

More Workplace Writing Power Points

Several months ago, we launched a new feature of brief Workplace Writing ‘Power Points’. Going forward, we’ll share more of these simple tips to help your writing pass the ‘7-C Test’  and become more Clear, Conversational, Concise, Consistent, Credible, Compelling & Correct. Read More »

What can we learn about communication from the Ancients?

‘First learn the meaning of what you say and then speak.’
Epictetus (AD 55 – 135), Greek philosopher and teacher Read More »

Enhancing Small Talk

When you’re attending a business, professional group or networking event, talk should never be small! You’re there to meet people who can help you or who you can help, so just say ‘NO’ to Small Talk! Read More »

How to give your boss feedback

You give your boss feedback in the same way and for the same reasons as he or she should be giving you feedback – to reinforce improvements and enhance performance. Read More »

Hindle Gets Presentations

Last month’s BookShelf entry author, Tom Hindle, offered a simple and fast refresher of 101 tips for creating and delivering presentations. He really gets it, as this sampling indicates:

Read More »

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