Category Archives: Bits & Pieces

Whatever your profession, you also need to be a professional communicator. ETC is pleased to share these essential Bits & Pieces to help you polish those skills.

Networking Defined

A reporter recently asked for my definition of ‘Networking’

‘Networking is simply the exchange of ideas, information or resources. It’s all about information. John Naisbit first described networking that way in ‘MegaTrends’ over 30 years ago. Read More »

Even More ‘Stellar Wisdom’

I so appreciate the positive reader reaction about sharing my own ’Quote-ables’ based on over 35 years of workplace communication practitioner experience. Enjoy this month’s trio …

  1. Do what you love and love what you do. All the rest is just details.
  2. Plan your work, then work your plan.
  3. Your customers are not always right, but they are always your Customers. So, take good care of them by meeting their reasonable expectations and make a profit doing it.

And in case someone asks ‘Says who?’ …

Phil Stella, 21st century executive presentation coach, author and professional speaker

I Don’t Get It – Vague References

I don’t get why so many workplace communicators still prefer vague words or phrases. Whether the choice is conscious or not, ‘specific beats vague’ every time. Read More »

A Quick Refresher

‘Communicate Clearly’, Robert Heller, DK Publishing, NY, 1998

I actually read this little Essential Managers series reference book again. Lots of simple reminders – worth the quick read.

Keep Elevating Your Elevator Speech

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More ‘Stellar’ Wisdom

Looks like sharing some of my favorite ‘pearls of wisdom’ in last month’s ‘Quote-ables’ was a hit, based on reader comments. So … here’s another helping from my practitioner perspective: Read More »

Elevate Your Elevator Speech

A business blogger recently asked for my input on Elevator Speech (ES) Best Practices. A few of my thoughts … Read More »

I Don’t Get It – Voice Messaging Systems

Has this ever happened to you. After placing a call to a business, you hear … ‘Your call has been forwarded to an automated voice messaging system … 376 398-4008 is not available. At the tone, please leave a message … ‘ Read More »

‘Stellar’ Wisdom

Readers generally like ‘Quote-ables’ – the pearls of wisdom about communication I share from past generations, famous people and business leaders. But recently, a reader indicated she was also interested in what contemporary communication practitioners … like me … had to say based on our everyday experience. Read More »

Lots of Great Reads

Readers often indicate that they appreciate my regular listings here in BookShelf, but one asked for a comprehensive list. Great idea. Here you go …

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