Category Archives: Bits & Pieces

Whatever your profession, you also need to be a professional communicator. ETC is pleased to share these essential Bits & Pieces to help you polish those skills.

19th Century Wisdom

We can learn a lot from these 19th century authors about communication.

‘Deeds, not words, shall speak me.’ Johann Wolfgang von Goethe, German poet, playwright and statesman.

‘Speak properly and in as few words as you can, but always plainly.’  William Butler Yeats, Irish poet and politician.

‘… the short words are the best and the old words best of all.’ Samuel Taylor Coleridge, English poet, literary critic and philosopher.

Your Own Words

A regular reader enjoyed the ‘End Strong’ feature piece last month and it prompted him to ask a question. ‘Do you have an opinion on opening or closing a presentation with quotes from other people? I heard long ago that you want the audience’s first and last impressions to be of your own words, not those of someone else.’ Read More »

Become a Leader

‘Leadership Rules – how to become the leader you want to be.’ by Chris Widener, Gildan Media Corp, 2011.

An interesting – and short – fable about a demoted plant manager who seeks leadership insight from a state champion high school football coach. At the end, the author summarizes his four Rules of Leadership. Interesting and enjoyable read

Gitomer Gets Persuasion

‘Little Green Book of Getting Your Way’ by Jeffrey Gitomer, FT Press, 2007.

Another ‘colorful’ helping from one of my favorite authors. This time, Gitomer provides his content-rich take on persuasive speaking, writing and presenting to sell your point of view to others,

Clean Up Your Act

How often do you forward an email or reply to one? If your business is anything like mine – lots of times every day. So, it’s probably time for you to consider cleaning up your act. Your email act, that is. Read More »

Learning Styles

Not only do we humans have different communication styles, we have different Learning Styles that influence how we prefer to take in information. So, if you’re creating an informational presentation or delivering training, try to appeal to all three types of learners: Read More »

Learn from Celebrities

We can learn a lot from these 20th century celebrities about communication.

‘The secret of a good speech is to have a good beginning and a good ending, then having the two as close together as possible.’ George Burns – comedian and actor.

‘You can speak well if your tongue can deliver the message of your heart.’ – John Ford – award-winning and influential film director.

‘The human brain starts working the moment you are born and never stops until you stand up to speak in public.’ – George Jessell – actor, singer and ‘Toastmaster General of the United States’.

Talk low, talk slow, and don’t talk too much.’ – John Wayne, award-winning actor and film director.

Handling Difficult Callers

Do you ever deal with angry customers over the phone? It can be a difficult and frustrating challenge. Here’s a brief summary of tips and suggestions shared in my Customer Communication workshops. Hope they take away some of the pain in dealing with your customers. Read More »

More Wisdom of the Ancients

‘We have two ears and one mouth so that we can listen twice as much as we speak.’  Epictetus, AD 55 – 135, Greek philosopher.

‘Use soft words and hard arguments.’ Cato The Elder, 234 BC – 149 BC, Roman orator & politician.

‘Look with favor on bold beginnings.’  Virgil, 70 BC – 19 BC, Roman poet.

What Would Google Do?

‘Work Rules! – Insights from inside Google that will transform how you work and lead’ by Laszlo Bock, Hachette Audio, 2015.

An amazing audio book written and read by the visionary head of Google’s innovative People Operations group. Lots of impressive stories about how Google recruits, hires, trains, rewards and leads it’s people. With each chapter, Bock provides a succinct summary of how the key concepts and strategies can work in any size company. One of the best books I’ve ever encountered!

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