Last month, I mentioned a reporter included me in her ‘Business Unplugged’ blog entry on business books. Thought you’d enjoy my comments. Read More
How can people overcome stage fright or Presentation Anxiety (PA), the clinical term? Short answer – they can’t – it’s a perfectly normal human response to fear or stress. But what I help my executive coaching clients accomplish is managing their PA through Minimizing and Masking techniques. Read More
Everything I know about communication I learned from the classic Greeks.
‘We have two ears and one mouth so that we can listen twice as much as we speak.’ Epictetus (AD 55 – 135), philosopher and teacher.
‘Wise men speak because they have something to say; Fools because they have to say something.‘ Plato (428 – 348 BC) philosopher, writer and teacher.
‘By words the mind is winged.’ Aristophanes, (450 – 388 BC), playwright.
Keep silent for the most part, speak only when you must, and then briefly. Epictetus (AD 55 – 135), Greek philosopher and teacher
He is nearest to the gods who knows how to be silent. Cato the Elder (234 BC – 149 BC), Roman senator and historian
Often silence is the wisest thing for a man to heed. Pindar, (522 BC – 443BC), Greek lyric poet
Our ancestors valued silence. Shouldn’t we?
Of utmost importance is having a well-defined policy in place that senior management participated in creating and signed off on and that everyone who touches customers understands, embraces and follows consistently. Periodic re-training or review can be helpful. Components of that policy should include: Read More
Allow me another ‘I Don’t Get It’ rant. This time … I Don’t Get ‘Soft Skills’. Read More
Management-staff one-on-one meetings should be a regular component of any organization’s performance management system. They allow for maintaining professional relationships and providing constructive ‘Plus/Delta’ feedback. Read More
‘Sales Bible – the Ultimate Sales Resource’, by Jeffrey Gitomer, HarperCollins, NY, 2008.
Thought it was time to re-read Gitomer’s great book and his 10.5 Commandments of Sales Success while on vacation. Great idea!
In responding to a reporter’s request for my #1 marketing tip that is effective and profitable, I indicated mine is neither new, sexy or high tech. It’s old and simple, yet everything old is new again and simple is always good: Read More
Looks like my new Workplace Writing ‘Power Points’ feature is generating some nice buzz. Read More