Category Archives: Bits & Pieces

Whatever your profession, you also need to be a professional communicator. ETC is pleased to share these essential Bits & Pieces to help you polish those skills.

I Don’t Get It … Memorizing Presentations

I Don’t Get … why some people think it’s a good idea to memorize a typical workplace presentation. Some authors even suggest it. Allow me my monthly rant in response. Read More »

Powerful Pitch

A reader recently entered a local business pitch competition with a grand prize of $5,000 and asked for feedback on her ‘script’. I thought you’d find my comments interesting. Read More »

My New Year’s Non-Resolution

Again this year, my New Year’s Resolution is not to make any New Year’s Resolutions. They’re lame, obsolete and no one keeps them for very long.

But … I do plan. I’ll continue to refine goals, objectives, strategies and tactics to keep growing and improving my workplace communication consulting, training and coaching business. I’ll search for five specific ways to do what I do faster, smarter, better or cheaper. I’ll also identify five new clients to acquire and five new allies to collaborate with and support.

Ask me on New Year’s Eve how well I did with my Non-Resolution plans.

The Maker Revolution

‘The Maker Movement Manifesto – Rules for Innovation in the New World of Crafters, Hackers and Tinkerers’, by Mark Hatch, McGraw-Hill Education, Brilliance Audio, 2013.

A fascinating discussion of the Maker Movement and how it’s changing the world with its new, easy to use and inexpensive tools and technologies.

Your Network of Advisors

A reporter recently asked how entrepreneurs can expand their network of professional advisors. My thoughts: Read More »

An Audience-Centered Sport

‘Speaking is an Audience-Centered Sport – How to create and deliver presentations that make people sit up, take notice and beg for more!’, by Marjorie Brody, Career Skills Press, Jenkintown PA, 2001.

I reread Brody’s book while traveling. It’s an excellent basic overview with some content contributed by her professional speaking colleagues. Well worth the read.

Teaching Customer Service Skills

A reporter recently asked my thoughts on teaching customer service skills to employees with no previous experience. Thought you’d be interested in my comments.

Let’s assume the new Customer Service employees have participated in an effective and comprehensive orientation program about the industry, company and community. Then, they transitioned into an orientation about the Customer Service department, its mission, role, etc. Part of that orientation process should include: Read More »

Small Business Success

‘Growing Your Business!’, by Marc LeBlanc, Beaver’s Pond Press, Edina MN, 1999.

Thought it was time to re-read LeBlanc’s excellent book while on vacation. It’s the smallest, shortest and one of the best resources for small businesses ever. Great idea!

I Don’t Get it – Work/Life Balance

My rant this month is about a cliché we all hear and many of us use – ‘Work/Life Balance’. I understand the concept but I Don’t Get … the words used. So please humor this incurable wordsmith a little. Read More »

Avoid these Customer Service Mistakes

Here’s a summary of my comments from a wide-ranging conversation with a blogger about mistakes employees make that prevent customer engagement and make them unhappy. Read More »

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