Category Archives: Bits & Pieces

Whatever your profession, you also need to be a professional communicator. ETC is pleased to share these essential Bits & Pieces to help you polish those skills.

Speaker Intros

A reader asked about the logic of having the event host or moderator introduce a speaker. My comments should have value if you ever need to speak at a professional or industry group event. They even apply if you speak to another department or team at work where most of the audience doesn’t know you or your background. Read More »


“They may forget what you said, but they will never forget how you made them feel.’ Carl W. Buechner, 20th century minister and author.

“It’s not how strongly you feel about your topic, it’s how strongly they feel about your topic after you speak.” - Tim Salladay, 20th century speaker and author.


What They See

‘Power of Body Language’, Tonya Reiman, Gildan Media Group, 2010.

An in-depth and research-based examination of the impact of body language in business and social applications, read by the author.


Little Things

‘The Tipping Point – How Little Things Can Make a Big Difference’, Malcom Gladwell, Time Warner Audiobooks, 2005.

My final rerun of this amazing author’s in-depth analyses, this time the tipping points in business and society. Another gem read by the author with a new afterword.

Networking Defined

A reader recently asked me to define ‘Networking’. So, here is one of my favorite ‘Phil’s Faves’ you would hear often in one of my Networking Strategies workshops:

‘Networking is simply the exchange of ideas, information or resources. It’s all about information. John Naisbitt first defined networking that way in ‘MegaTrends’ over 30 years ago.

* As a result of that shared information, we can learn something to help us do our jobs better, faster, cheaper or smarter.

* We can also learn something to help us grow our businesses or find new clients.

* Sometimes, that exchange of information can also lead to developing new mutually beneficial business relationships. However, those relationships are a result of the information sharing and not necessarily the primary reason for networking.’

So …  what’s your definition of networking?



No Thanks? … No Thanks!

I recently engaged in an on-line discussion group for professional speakers in which someone asked if it was appropriate for speakers to thank the audience. While my response was aimed at my fellow speakers, some of the points have value for routine workplace presenters as well. Read More »

The Power of Three

“There are always three speeches, for every one you actually gave. The one you practiced, the one you gave, and the one you wish you gave.” – Dale Carnegie: 20th century American writer, lecturer and self-improvement expert

“There are three things to aim at in public speaking: first, to get into your subject, then to get your subject into yourself, and lastly, to get your subject into the heart of your audience – Alexander Gregg: famous 19th century American Episcopal Bishop

“Speech is power: power to persuade, to convert, to compel.” – Ralph Waldo Emerson: 19th century American essayist, poet and champion of individualism

Random Eye Contact

In my Presentation Skill training and coaching engagements, I regularly recommend holding eye contact on one person at a time for 8 – 10 seconds or to complete a thought. Then, moving to a new person in silence in a random pattern. After reading one of my articles on this topic, a reader asked why I recommend that technique. Read More »

Battling Giants

‘David and Goliath – Underdogs, Misfits and the Art of Battling Giants’, Malcom Gladwell, Hachette Audio, 2013

My latest audio ‘second helping’ of this amazing author. This time, he explores in detail the myths about advantages and disadvantages.


Less is More

“No one ever complains about a speech being too short!”   Ira Hayes: Native American US Marine who helped raise the flag on Iwo Jima during World War II

“No one can remember more than three points.”  Philip Crosby: 20th century businessman, author and quality management expert

“Many attempts to communicate are nullified by saying too much. ”  Robert Greenleaf: 20th century author, consultant and founder of the ‘Servant Leadership’ movement

“Make sure you have finished speaking before your audience has finished listening.”  Dorothy Sarnoff: 20th century opera singer, actress, author and acclaimed speech coach

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