Category Archives: Articles

Lose Lame Lines

An often- overlooked element in any email or memo is the simple little Subject Line. Depending on their content, they can add to the message or detract from the workplace writer’s image of competency. So … here are a few tips to Lose Lame Lines: Read More »

You’re Not Listening!

As workplace communicators, we obviously spend a lot of time each day communicating verbally. Therefore, we spend a lot of time listening … or should.

Problem is, we don’t listen very well. Especially those of us Type A Driver Entrepreneurs. Sound familiar? We regularly fall victim to one or more of these seven Barriers to Listening: Read More »

The Fear Factor

(Based on reader input and comments from my executive coaching clients, sounds like it’s time to re-visit this important topic.)

How many of you really dread speaking in public? Don’t be ashamed to admit it – most people do. Or, at the very least, they don’t like doing it. Read More »

‘Phil’s Faves’ on Workplace Writing

Participants in my ‘Painless Workplace Writing’ workshops or presentations regularly hear me repeat simple phrases as a way to reinforce key learning points. So, here are some of my Faves to help you take a little pain out of writing at work: Read More »

Networking with ‘Uncommon Courtesy’

I used to refer to this concept as networking with ‘common courtesy’. But, just like ‘common sense’, this practice is anything but commonplace in the business world today. One of the fastest and smartest ways to make that best possible first impression when networking is both very simple and very easy. Just display ‘Uncommon Courtesy’ that clearly differentiates you from the pack of amateurs by: Read More »

‘Avoiding Dog & Pony Shows from Hell!’

My rant last month generated some lively and interesting comments. Always a good thing. Some readers asked for immediate help, which I provided privately. Others were content to wait until this month for the promised Best Practices’ … or ‘How to Avoid Dog & Pony Shows from Hell!’ Read More »

I Don’t Get It – Redundancies

Your Redundancies Are Laughable

We’ve gotten into some sloppy habits regarding redundancy. While this tendency may not be a major problem in verbal or written communication, it does waste words and the result is often amusing. Unless you’re a comedian, you probably don’t want people chuckling about what you say or write. So, here are some reminders.

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How’s Your Greeting?

What kind of first impression do your customers and prospects get of your business when they get your Voice Mail greeting? Is it enthusiastic and professional? More important, is it concise and helpful?   Or, does you greeting sound more like this one? Read More »

Stop Pitching in the Elevator

A reporter doing an article on Elevator Pitches recently asked for my brief input.  First, I said that I preferred ‘Elevator Speech’ to ‘Elevator Pitch’. ‘Pitch’ sounds like you’re trying to sell something. No one likes to be sold to. ‘Speech’ sounds like you want to share some information. Even though the difference in connotation is subtle, it can impact the mindset of the person doing it. Read More »

Beware Dog & Pony Shows From Hell!

Team-Delivered Presentations (TDPs) are still common in the workplace today, especially with higher-end sales pitches or senior executive project updates. Some are effective, efficient and engaging messages. But, unfortunately, too many become ‘Dog & Pony Shows from Hell‘. What pushes them over the edge is poor planning and preparation, just as with other facets of workplace presentations. Read More »

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