Author Archives: Phil Stella

Why I Hate Automated Voice Messaging

When calling a business or colleague, how often do you hear ‘Your call is being forwarded to an automated voice messaging system … 475 338-0298 is not available … I really hate that – it’s cheap, lazy, impersonal and not caller-friendly.

How much better to have taken a few minutes to record a short, customized message, like  ‘Hi, this is Ben Dover with Glitztronics. Please leave a message and I’ll get back to you by the end of the day.’

I wouldn’t hate that at all … would you?

Why I love Caller ID

I love Caller ID – I really do. It saves me so much time and grief. When a call comes into the office, I can easily tell if it’s from someone I know or if I recognize the number. If not, I let the call roll into my voice mail and check it immediately.

It allows me to avoid answering calls from ‘out of area’, ‘unknown caller’, ‘invalid #’ or ‘wireless call’. So, if that was you, don’t be surprised that I didn’t pick up, especially if you didn’t leave a message.

Phil’s Faves for February

Looks like site visitors are enjoying this ongoing list of simple main concepts they might hear often in one of my training or coaching engagements. So, here are three more you can add to your growing ‘Phil’s Faves’ list:

  • ‘Perception is Reality’ with audiences. All they know is what they see and hear. If you look and sound like you’re comfortable and competent with your presentation, you are.
  • ‘The only thing worse than a bad email is a great email that should have been a phone call or text.’
  • Your customers are not always right, but they are always your Customers. So, take good care of them by meeting their reasonable expectations and make a profit doing it.

LinkedIn Losers

My recurring rants about LinkedIn Losers often generate reader reaction and commentary – both positive and negative. So … here we go again! Read More »

Does Your Audience Focus Suck?

Last month’s year-long ‘Do Your Presentations Suck? series overview garnered curious and enthusiastic reader reaction. That’s great. So, we start off this deep dive into Best Practices with a look at Audience Focus. Read More »

Improving Office Productivity

In response to a reporter’s recent question about how to improve small business office productivity, I offered these five strategies to consider: Read More »

WordPower – Choose Your Words Wisely

This edition of ‘WordPower’ deals with the word choices you make every day – more simple best practices to improve your routine workplace writing.    Read More »

Delegate Your Way to Success

Time to review the Art and Science of Delegation – an essential leadership skill for entrepreneurs and discuss three important questions. Read More »

Do Your Presentations Suck?

Based on the positive reaction to last month’s feature, ‘Does Your Marketing Suck?”, we’ll discuss presentations in the same context and style all year. Rather than assume that they do, I’ll ask lots of diagnostic questions so you can decide for yourself if your presentations do suck and, if so, how much. Read More »

Phil’s Faves for January

Let’s also kick 2019 off by periodically reviewing ‘Phil’s Faves’ – some of the best practices I regularly share in my workshops: If you were in the room where it happened, you might have heard me say:

  • Everything you write or say at work you should write on purpose and for a purpose.
  • Err on the side of over-communicating important messages to increase your probability of success.
  • The only thing worse than a bad workplace meeting is a great meeting that didn’t need to be a meeting. It should have been an email, memo, phone call or face-to-face conversation.